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Member Spotlight: Breaking Down a Top Group Discussion
The Classic Entry-level Catch-22 The classic entry-level catch-22 is familiar to almost everyone entering the legal field: you need experience to get a job, but you need a job to get experience. If you are holding an Associate of Applied Science (AAS) degree or transitioning into the legal field and looking for your first big break, you don't have to wait for luck to strike. By leveraging your transferable skills, education, and strategic positioning, you can capture a hiring manager's attention and secure that crucial first interview. 6 Break Through Proven Strategies Here are 6 proven strategies to help you break through the entry-level barrier and land your first paralegal interview—along with practical advice to elevate your interviewing habits. 1. Build a Writing and Work Sample Portfolio One of the most effective ways to prove your capability is to show, rather than just tell. During your AAS coursework or legal studies, you likely drafted research memos, complaints, discovery requests, or case summaries. Gather your strongest academic assignments, scrub any identifying details, and assemble them into a clean, professional digital or printed portfolio. Interview Mastery Tip: Bring these real work samples to an interview to provide concrete evidence of your writing, research, and formatting skills. This immediately sets you apart from candidates who only discuss their abilities in theory.
For example: "When I conducted legal research for a mock slip-and-fall complaint in my Torts course, I structured the legal memo using IRAC format—as you can see right here on page two of my portfolio." 2. Gain Real-World Hours Through Pro Bono and Volunteer Work If you lack paid legal experience, volunteer work offers a fast track to building your resume. Legal aid clinics, court self-help centers, bar association pro bono projects, and local non-profits frequently need assistance with intake interviews, document organization, and basic administrative tasks. Even dedicating just a few hours a week to pro bono work gives you real-world legal tasks to list on your resume and discuss during job interviews. Beyond expanding your technical skills, it demonstrates high initiative and a genuine commitment to the legal profession. Many volunteer opportunities teach students how to gather crucial case, biological, and family details from clients—a skill in high demand within the legal community. However, despite how sought-after this capability is, many volunteers feel that personal intake data isn't "glamorous" enough to advance their careers. They couldn't be more wrong. If you find yourself in a volunteer role gathering facts and completing biographical forms, you are mastering a foundational skill that can set you apart. Don't squander it. 3. Master the STAR Method for Interviews When you land an interview, preparation is key to overcoming a lack of formal experience. Frame your responses using the STAR method to keep your answers structured and persuasive:
Explain the time constraints involved, detail how you prioritized your workload and utilized legal databases, and conclude with the high grade or positive instructor feedback you received. This structure ensures your answers sound polished, organized, and deeply professional, while highlighting skills that are otherwise difficult to demonstrate. Think STAR is just for interviews? Use it in networking in person and on social media. A quick 30-second Situation-Task-Action-Result frame helps you sound polished, highlight team wins, and hold attention without rambling. 4. Leverage Professional Communities and Career Coaching Networking remains one of the most reliable avenues for discovering unadvertised job opportunities—often referred to as the "hidden job market." Actively participating in online legal groups, attending local paralegal association meetings, and connecting with working paralegals on professional networks like LinkedIn can open doors that traditional job boards simply cannot. Networking is not constantly broadcasting that you need a job. Doing so comes across as desperate and self-serving, which actually pushes people away instead of pulling them in. Professional networking isn't a digital breadline; it's a two-way street built on mutual value, trust, and connection. If you join a Facebook group or community and only show up to ask for favors, nobody has any reason to help you because they don't know who you are, what you stand for, or what skills you actually possess. True opportunities flow when you consistently contribute, share insights, demonstrate your expertise, and build genuine relationships long before you ever need to ask for a job. For candidates who want a tailored roadmap, working with an established career coach or professional service—such as Best Virtual Paralegal LLC—can provide personalized guidance on resume optimization, mock interview practice, and targeted job search strategies designed specifically for the legal sector. 5. Highlight Transferable Administrative and Soft Skills Legal teams depend heavily on organization, discretion, communication, and project management. Even if your prior work history is in retail, customer service, healthcare, or corporate administration, those experiences hold immense value. Audit your past roles and map them directly to paralegal responsibilities:
6. Optimize Your Resume for Legal ATS Systems Many law firms and corporate legal departments use Applicant Tracking Systems (ATS) to filter resumes before a human ever reads them. Without prior paralegal job titles, your resume must be strategically keyword-optimized based on the job posting. Feature your AAS degree, relevant legal coursework (e.g., Civil Litigation, Legal Research & Writing, Ethics), software proficiencies (e.g., Clio, LexisNexis, Westlaw, MS Office), and key legal terminology near the top of your resume in a dedicated Core Competencies or Technical Skills section. Ready to Turn Your Applications into Interviews? Landing your first paralegal role without prior experience isn't about luck—it's about strategy, positioning, and confidence. With a proactive plan, strong work samples, and a sharp interview approach, landing that first big break is well within your reach. If you are ready to stop sending resumes into the void and start landing interviews, Best Virtual Paralegal LLC is here to guide your journey. Our specialized Career Coaching & Resume Services are tailored specifically for aspiring paralegals and legal professionals. From ATS-optimized resumes and portfolio building to targeted mock interview coaching, we give you the expert tools and competitive edge needed to stand out. Holly A. Sheriff is the founder and CEO of Best Virtual Paralegal LLC, a pioneer in the virtual legal support industry, and an award-winning master coach with over 30 years of legal experience. A veteran litigation paralegal, certified career and empowerment coach, speaker, and legal educator, Holly empowers legal professionals and law firms to streamline workflows, eliminate burnout practices, and achieve true work-life balance and professional excellence. Connect with Holly & her team: Phone (Voice & Text): (717) 747-3588 Connect & Bio Link: Best Virtual Paralegal - Holly Sheriff 👉 Contact Best Virtual Paralegal LLC Today to schedule your career consultation and take the first decisive step toward your new legal career!
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After spending more than 20 years working in the legal industry and the last several years in legal recruiting, I’ve been on both sides of the interview process. I’ve been the nervous candidate trying to make a great impression, and I’ve also been the recruiter preparing candidates for interviews and hearing feedback afterward.
One thing I can tell you is that interviews are not only about having the right experience on your résumé. How you prepare, communicate, and present yourself can make a huge difference. Whether you’re interviewing for your first paralegal position, looking for your next opportunity, or trying to move into a more senior role, here are some of the things I recommend before your next interview. Your Interview With the Recruiter Counts Too One thing candidates sometimes forget is that your interview with the recruiter is still an interview. Whether you’re speaking with an agency recruiter or someone who recruits directly for the firm, treat that conversation with the same professionalism you would in an interview with the employer. Be on time for scheduled phone and video calls, be prepared to talk about your experience, and remember that the impression you make matters. Your recruiter may be the person introducing you to the hiring team and advocating for you throughout the process. You should absolutely be honest with your recruiter — that’s how we learn what you’re really looking for and whether an opportunity is a good fit. But there’s a difference between being honest and becoming too comfortable. And please don’t bash your current or former employer. I completely understand that sometimes there’s a very good reason you’re looking for a new job, but an interview isn’t the place to unload all of it. Keep your explanation professional, then shift the conversation to what you’re looking for in your next opportunity. Your recruiter is there to help you put your best foot forward, so start making that impression from the very first conversation. Before the Interview — Do Your Homework Please research the firm or company before you interview. You don’t need to memorize the entire website, but you should know what they do, what practice areas they handle, where their offices are located, and, most importantly, what position you’re interviewing for. If you know who you’ll be meeting with, look them up too. Read their firm bio and take a look at their LinkedIn profile. Knowing a little about the people you’re meeting can make the conversation feel much more natural. Also, read the job description again before the interview. Think about your experience and have a few specific examples ready that show why you can do the job. In-Person Interview Tips: Dress Like You Want the Job Even though many legal offices have become more casual, an interview is not the time to test just how casual they are. Unless you’re specifically told otherwise, I recommend professional business attire. You can always adjust later once you understand the firm’s culture. Make sure everything is clean, fits well, and makes you feel confident. You don’t want to spend the interview worrying about your outfit. Arrive Early — But Not Too Early Aim to arrive at the building about 10–15 minutes early. Give yourself extra time for traffic, parking, security, elevators and figuring out exactly where the office is. But there is such a thing as arriving too early. Walking into a law firm 30 or 40 minutes before your interview can actually create an awkward situation for the receptionist and interviewer. If you’re extremely early, sit in your car or find somewhere nearby to wait. Bring Your Résumé Yes, they already have it. Bring copies anyway. I recommend bringing several clean copies of your résumé in a folder or portfolio, along with a notepad and pen. If references, writing samples, or other documents are relevant to the position, have those available too. Being prepared never hurts. Remember That Your Interview Starts Before You Sit Down Be polite to everyone you encounter — the receptionist, legal assistants, paralegals, and anyone else you meet along the way. In a law firm, people talk. The person greeting you at the front desk may not be making the hiring decision, but that doesn’t mean their impression of you won’t make its way back to the person who is. Be friendly, professional, and respectful from the moment you walk through the door. Pay Attention to Your Body Language Smile. Make eye contact. Sit up straight. Try not to cross your arms or fidget constantly. And yes, nerves are completely normal. You don’t have to pretend you’re not nervous. Most interviewers understand. Take a second before answering a question if you need to. A thoughtful pause is much better than rushing into an answer because you’re afraid of silence. Video Interview Tips: Video interviews may feel more casual because you’re sitting at home, but treat them exactly like an in-person interview. Test Everything Beforehand Do not wait until two minutes before your interview to discover that your microphone doesn’t work or your computer suddenly needs an update. Test your camera, microphone, internet connection, and whatever platform you’ll be using ahead of time. If possible, do a quick test call with someone. Then log in a few minutes early on interview day. Look at What’s Behind You Your background doesn’t need to look like a staged office, but it should be clean and free of distractions. Find a quiet area with good lighting and position your camera at eye level. You want the interviewer to see your face clearly without looking up your nose or staring at a ceiling fan behind you. Also, look at your screen before the interview and see exactly what the interviewer will see. You’d be surprised what we notice. Eliminate Distractions Silence your phone. Turn off computer notifications. Close unnecessary browser tabs and let everyone in your house know that you’re interviewing. Pets and children occasionally make surprise appearances — life happens — but do what you can beforehand to minimize interruptions. Look at the Camera This one takes practice. When we’re on video, our natural instinct is to look at the person’s face on the screen. But looking into the camera creates the appearance of eye contact. You don’t have to stare into it the entire interview, but try to look at the camera while you’re answering important questions. Notes Are Fine — Reading a Script Is Not One advantage of a video interview is that you can keep a few notes nearby. Write down a few reminders about your experience, accomplishments, and questions you want to ask. Just don’t turn the interview into a reading exercise. If your eyes keep moving to the same spot every time you’re asked a question, the interviewer will probably figure out what’s happening. Tips for Every Interview: Have Examples Ready Don’t just say, “I’m very organized.” Show them. Maybe you managed a large litigation docket, coordinated discovery deadlines across dozens of cases, helped prepare for trial or created a system that made your department more efficient. Specific examples are much more memorable than generic answers. Prepare Questions to Ask Almost every interview ends with some version of, “Do you have any questions for us?” Please don’t say no. You are interviewing them too. Ask what success looks like in the position. Ask about the team you’ll be working with. Ask why the position is open, what the day-to-day responsibilities look like, or what they enjoy about working there. Your questions should help you decide whether this is somewhere you actually want to work. Be Yourself You don’t need to become a completely different person for an interview. Professional doesn’t mean robotic. Let your personality come through. Be engaged, ask questions, and have a conversation. Firms aren’t only considering whether you have the skills to do the job. They’re also thinking about whether they can see themselves working with you every day. Send the Thank-You Email After the interview, send a short thank-you email. It doesn’t need to be an essay. Thank them for their time, mention something specific you enjoyed discussing, and reiterate your interest in the position. If you interviewed with several people and have their contact information, send individual notes rather than one generic message to everyone. One Last Piece of Advice Try to remember that an interview isn't only about convincing someone to hire you. You're trying to determine whether the opportunity is right for you, too. Pay attention to how you're treated during the process. Ask the questions that matter to you. Learn as much as you can about the position, the people you'll be working with, and the expectations of the role. And if you don't get the job, don't automatically assume you did something wrong. Sometimes another candidate simply has experience that more closely matches what the employer needs at that particular moment. Prepare well, be professional, be yourself, and give them a reason to remember you. Good luck on your next interview! About the Author: Crystal Cornett is the Founder of Paralegals Connect and has more than 20 years of experience in the legal industry, including several years in legal recruiting. She created Paralegals Connect in 2013 as a support group for paralegals and legal professionals to learn, connect, and support one another. Resume timeline inconsistencies are one of the fastest ways to lose credibility with employers, especially in the legal field. A resume can be visually polished, ATS-friendly, and strategically tailored – but none of that matters if dates and titles across your resume, application materials, and LinkedIn don't match. To employers, inconsistencies imply dishonesty. In a profession built on ethics and precision, a single discrepancy can cost you an interview. Why Resume Timeline Consistency Matters
Consider a recent case in which a recruiter found three conflicting career timelines for a single candidate across LinkedIn, a current resume, and an archived resume. Instead of discussing her qualifications, the candidate had to defend inconsistencies; momentum stalled, the opportunity was lost, and each side left the interview disappointed. Common Causes of Timeline Mismatches When a candidate submits mismatched versions of their work history, it rarely stems from intentional deceit. It usually results from overtailoring to hide employment gaps, changing job titles to fit a role, or adjusting dates to appear more experienced. Regardless of intent, inconsistent timelines and titles have consequences. They can trigger ATS flags, raise recruiter skepticism, slow background checks, and cost strong candidates viable opportunities. Refinement vs. Unethical Fabrication Modifying bullet points for clarity, emphasizing relevant skills, and restructuring layout are legitimate optimization techniques. Once you alter employment dates, inflate job titles, or exaggerate duties, strategic positioning turns into outright deception. You can omit jobs when they’re irrelevant or outdated, but omission becomes dishonest the second it distorts your career timeline or conceals material facts. How Recruiters Detect Inconsistencies Job seekers often assume each employment application exists in isolation. They believe that updating an old file or deleting a resume wipes the slate clean. It does not. Recruiters use sophisticated candidate relationship management (CRM) databases to build unified records tied directly to a name, email, and phone number. When you apply across different hiring cycles or seek multiple positions within the same organization, all prior attachments and parsed data remain linked. Recruiters retain the original document, and any changes submitted – even years later – become part of a candidate’s permanent profile. When a new resume extends a job, shortens a role, or upgrades a title, the discrepancy is logged immediately. LinkedIn vs. Resume – Hidden Risks Job Seekers Overlook Your LinkedIn employment history is fully searchable – not just the version visible today. Tools like LinkedIn Recruiter reveal:
Hiring managers can see exactly what changed and when. Mismatches between your current physical resume and these timestamped digital records instantly compromise your candidacy. While not all professionals use LinkedIn or find value in it, hiring managers rely on the platform as a foundational reference point. If you maintain a digital profile, it must mirror your physical resume. Legal Industry Expectation for Accuracy In the legal field, accuracy is nonnegotiable. Attorneys, paralegals, and legal support professionals operate in environments where documentation, truthful representation, and attention to detail are constantly scrutinized. When your work history shifts from one version to another, it signals instability in the very qualities the profession demands. Long-Term Fallout of Mismatched Timelines Employment background checks frequently expose discrepancies. To maintain professional integrity, especially in the legal field, your resume details must match official records. Even minor inconsistencies between resume versions and LinkedIn profiles can raise concerns. If past issues were documented - communication, professionalism, interview performance - any mismatch amplifies them. And while a busy recruiter might overlook a timeline or title error, an employment background check will not. Protecting Your Professional Identity A comprehensive, accurate work history is essential. To maintain credibility:
Any missing positions or inflated duties raise questions about transparency, recordkeeping, stability, and integrity. To learn more about crafting high-impact resumes, please visit these blogs:
Final Takeaway Conflicting job titles and dates can damage your reputation, leading to rejected applications and rescinded offers – especially in industries that demand high ethical standards and integrity. Building trust requires aligned information across formats. Modern hiring utilizes interconnected CRM systems that link past submissions, current applications, and digital histories. Protect your professional identity by keeping your timelines and titles unified everywhere they appear – both online and offline. Center for Advanced Legal Studies offers expert career services in both traditional and nontraditional settings for graduates of our paralegal programs. We are leaders in paralegal education committed to student success. Contact us today to schedule a consultation or visit www.paralegal.edu to learn more. Tami RiggsDirector of Outreach and Career Services at Center for Advanced Legal Studies in Houston, Texas. She has an extensive and varied professional background that spans criminal justice, paralegal education, and international school marketing and communication. Her career has been guided by a focus on developing strategic partnerships that facilitate school growth and student opportunity. She holds a Bachelor of Science Degree in Criminal Justice from Texas State University. Connect with Tami on LinkedIn. The Forms That Run a File, Intake to SettlementBy Anna Allard-Veillon
We're shown the layout of the office (there's the bathroom, your desk, the copy machine, the coffee machine), the layout of the software (client name here, case number here), the case files, and hopefully some template forms. But we're rarely shown the layout of a case file. A prelitigation motor-vehicle file has a shape; the framework travels, though the statutes, cases and clocks change at the border. 1. Open the File – Representation letters go out to every involved insurer, including health, Medicare, and GAP, as well as the body shop and all treating medical providers, promptly after retention (preferably within two weeks). This is not a courtesy – it's positioning. It lets everyone know who is in charge from the get-go. Request the policy, Declarations Pages, coverage confirmation, and acknowledgement now – you'll need them, and it's never easier to ask than at the beginning. Watch for: Most states require underinsured motorist coverage unless validly rejected, many in writing, though not all (e.g. Ohio). In WA, both PIP and UIM can be rejected, but must be in writing with a valid signature (RCW 48.22.030 (UIM), .085 (PIP)). If an insurer cannot produce this paper, a claim can be forced open. 2. The Property Damage Track – This runs on a parallel track to the rest of the claim, and resolves early in most cases. The decision point is: whose carrier, which policy? If there is collision coverage, the simplest route is often first-party: the client's own carrier pays, subrogates against the at-fault carrier, and the client usually gets the deductible back once the carrier recovers. Diminished value, though, is usually a third-party claim – unless a court or statute has read the first-party policy to cover it (e.g. Mabry in Georgia, Moeller in Washington). 3. The Bills – PIP/MedPay, health, and liability each pay under their own rules; the order depends on coverages. Repayment claims arise even when everyone is being paid correctly. Get the ledgers on day one. Track the bills. When the benefits exhaust, send written notice to all affected parties. If an insurer underpays, or a provider balance-bills the client when it shouldn't, identify the charge and the governing rule first – then go the complaint route. 4. Evidence, While It Still Exists – This decays on a schedule. Memories fade; skid marks are lost with the first rain. Preserve perishable evidence now and continue to develop it throughout. Witness declarations lock memory; they don't replace testimony. Get the full police report and photos of every vehicle. Obtain provider narratives with specific questions. These will all go into your settlement demand packet, to show the third-party insurer what you'd bring to trial against their insured. 5. The Medical Team – Providers are not adversaries, but they are creditors. Build a good relationship with your client's medical providers so that they will accept a letter of protection rather than filing a lien or balance-billing the client, and so you know how flexible they'll be at settlement. Know who is making the records requests and who is receiving them. A request by the patient for her own records often gets better fee caps and deadlines than a third-party authorization, but every state has its own rules and procedures. Choose the route deliberately. 6. Money Time – To work, a demand has to beat the machine. That means you have to be more meticulous, pay more attention, and show why your client was more affected – why it was more real for them than the machine thinks it was. It needs the liability facts, the full ledger, the medical narrative, the wage loss with employer verification, and the human consequences, each supported by an exhibit the adjuster can hand to a supervisor. We always asked for policy limits early, in writing, and noted the answer. And before a client signed anything, we sent the UIM adjuster a waiver of subrogation, pressed them to sign it, and gave them a time limit. If they didn't, we sent the twenty-day IFCA notice. 7. Hands Off the Recovery – We started tracking repayment claims from the beginning of a case and kept track of bills all the way through. Arguing reductions is just a lot of math. Find your state's made-whole and common-fund doctrines. ERISA plan terms can override them (McCutchen), and Medicare uses its own formula. In Washington: Thiringer, Mahler, Winters. 8. When the Carrier Misbehaves – Frankly, the attorney handled this one. But from my desk it looked like: they'd blow a deadline, he'd send out the IFCA notice – twenty days, to the insurer and the Insurance Commissioner – and they'd usually snap back the same day. In our office it was the attorney's decision whether something was IFCA-worthy – a blown deadline or an unsigned waiver isn't a claim by itself. Your job is to know the deadline was blown, document it, and have the notice drafted. The Clocks Every file runs on several clocks at once. Some are law: statute of limitations, government-claim prerequisites, notice-and-cure windows. Some are contract: policy notice, the pre-release UIM procedure. And some are yours: the opening window, demand response dates, your own status cadence. We kept them all on one shared Google calendar. The firm targets are the ones you can move. The others move you. The Point None of this is about templates. A form library is only as good as the sequence it sits inside, and the sequence is what nobody shows you on the first day. It is learnable in an afternoon, and the framework travels: adapt the sequence to the claim, the coverage and the jurisdiction, but the shape holds. Find your situation, follow the sequence, send the letter. About the author Anna Allard-Veillon spent fifteen years inside Washington personal injury firms – legal assistant to managing paralegal to executive director – and now writes the books she wishes someone had handed her in year one. She is the author of The Paralegal Pocketbook and Cruise Control: Law Firm Essentials, and the creator of The Corner Office, a free interactive tool that walks paralegals through building real letters, question by question. She is Deaf, disabled, and based in Seattle. Try The Corner Office free: vesupiabooks.com/play Corner Office → https://www.vesupiabooks.com/play?utm_source=pconnect&utm_medium=article&utm_campaign=forms-file PCONNECT line → https://www.vesupiabooks.com/?utm_source=pconnect&utm_medium=article&utm_campaign=forms-file Paralegals Connect readers: use code PCONNECT at vesupiabooks.com for a reader discount on The Paralegal Pocketbook. vesupiabooks.com [email protected] This article is educational and does not constitute legal advice. Statutes, case law, and deadlines vary by jurisdiction and change over time; confirm the rules in your own state before relying on any of it. When a Client Inherits a Non-Qualified Annuity, Most Advisors |
Learning the Purpose Behind the Task |
By Angela Hernandez, B.S.
When I first became a paralegal, I received documents faster than I could understand why I was receiving them. Medical records, correspondence, discovery responses, photographs, reports, contracts, and other documents all needed to be reviewed and saved somewhere. At the time, my main goal was to label each document correctly, save it in the proper folder, and avoid becoming the reason an attorney could not find something.
That seemed simple enough, but I did not fully understand that I was doing more than organizing documents. I was helping build the case. Every assignment had a purpose, and every document had a potential use, even when I did not yet understand what that use might be.
One of my first responsibilities was gathering information needed for our clients’ cases. If I requested a document and received it, I considered that part of the assignment finished. Document received. Box checked. On to the next task. It took time for me to realize that there is a big difference between receiving a document and receiving what you actually need. A document could arrive unsigned, missing pages, or with important sections left blank. Saving it in the correct folder did not make it complete.
As I gained experience, I began looking more closely at what each document added to the case. Photographs could document damage or injuries. Medical and billing records showed treatment and expenses, but they could also identify providers or additional records that had not been requested. Insurance information helped identify available coverage. Reports and government forms provided important facts.
Understanding those connections changed the way I handled each assignment. Instead of asking only whether a document had been requested, received, and saved, I started asking whether it was complete, readable, properly labeled, and useful. What did it tell us? Was anything missing? Did it point to something else we needed? A document could be in the file and still be of little help if no one could identify it, understand it, or find it later.
Since then, I have worked in different practice areas and supported clients on different sides of a case. The documents have changed, but the purpose behind the work has not. I know that receiving a document is not always the end of the assignment. Sometimes, it is where the real work begins. Getting the document may check the box, but reviewing it and taking the necessary next step is what completes the task.
About the Author: Angela Hernandez, B.S., earned her Bachelor of Science in Paralegal Studies from Liberty University. She has experience in law firm marketing, pre-litigation, litigation, and appellate practice. Her experience includes drafting pleadings and legal documents, discovery, trial preparation, case management, and appellate filings. Angela is passionate about advancing the paralegal profession and highlighting the valuable role paralegals play in the delivery of legal services.
When I first became a paralegal, I received documents faster than I could understand why I was receiving them. Medical records, correspondence, discovery responses, photographs, reports, contracts, and other documents all needed to be reviewed and saved somewhere. At the time, my main goal was to label each document correctly, save it in the proper folder, and avoid becoming the reason an attorney could not find something.
That seemed simple enough, but I did not fully understand that I was doing more than organizing documents. I was helping build the case. Every assignment had a purpose, and every document had a potential use, even when I did not yet understand what that use might be.
One of my first responsibilities was gathering information needed for our clients’ cases. If I requested a document and received it, I considered that part of the assignment finished. Document received. Box checked. On to the next task. It took time for me to realize that there is a big difference between receiving a document and receiving what you actually need. A document could arrive unsigned, missing pages, or with important sections left blank. Saving it in the correct folder did not make it complete.
As I gained experience, I began looking more closely at what each document added to the case. Photographs could document damage or injuries. Medical and billing records showed treatment and expenses, but they could also identify providers or additional records that had not been requested. Insurance information helped identify available coverage. Reports and government forms provided important facts.
Understanding those connections changed the way I handled each assignment. Instead of asking only whether a document had been requested, received, and saved, I started asking whether it was complete, readable, properly labeled, and useful. What did it tell us? Was anything missing? Did it point to something else we needed? A document could be in the file and still be of little help if no one could identify it, understand it, or find it later.
Since then, I have worked in different practice areas and supported clients on different sides of a case. The documents have changed, but the purpose behind the work has not. I know that receiving a document is not always the end of the assignment. Sometimes, it is where the real work begins. Getting the document may check the box, but reviewing it and taking the necessary next step is what completes the task.
About the Author: Angela Hernandez, B.S., earned her Bachelor of Science in Paralegal Studies from Liberty University. She has experience in law firm marketing, pre-litigation, litigation, and appellate practice. Her experience includes drafting pleadings and legal documents, discovery, trial preparation, case management, and appellate filings. Angela is passionate about advancing the paralegal profession and highlighting the valuable role paralegals play in the delivery of legal services.
By JuJu Davis, Former Bodily Injury Claims Adjuster | Founder, AI Arsenal Activators & Demand360
After five years on the other side of the desk as a bodily injury claims adjuster, I can tell you exactly what makes an adjuster put a demand letter in the “easy deny” pile versus the “let’s talk settlement” pile. The difference often comes down to details that get missed before the letter ever leaves the plaintiff’s office — details that paralegals are perfectly positioned to catch.
Here are five red flags adjusters flag immediately, and what to look for before you hit send.
1. Treatment Gaps Without Explanation
A gap in treatment is one of the first things an adjuster looks for. If your client stopped treating for three or more weeks during their recovery period and the demand letter doesn’t address why — vacation, insurance lapse, personal hardship — the adjuster will use that silence to argue the injuries weren’t serious. Always account for gaps explicitly. A one-sentence explanation in the demand narrative can protect thousands in settlement value.
2. Medical Specials That Don’t Match the Records
If the demand states $18,500 in medical specials but the billing records you attached only add up to $16,200, you’ve handed the adjuster a credibility problem. They will add it up. Discrepancies between the demand amount and the actual documentation — even small ones — signal sloppiness at best and inflation at worst. Always reconcile your totals before the letter goes out.
3. A Demand-to-Specials Ratio That Screams Inflation
Most carriers use internal benchmarks for what’s considered a reasonable demand relative to medical specials. When a demand is 10x or 15x the specials with no documented future treatment, surgery recommendation, or significant lost wages to justify it, adjusters flag it for pushback or litigation routing rather than desk settlement. Know your ratio going in and make sure the narrative supports it.
4. Missing or Vague Liability Support
A demand without a police report, witness statements, or a clear liability narrative puts the full burden of proof on the adjuster to build the case for settlement — and they won’t. If liability is even slightly contested, the demand needs to preemptively address it. Photos, diagrams, recorded statements, or an independent witness can make the difference between a fast settlement and a file that sits for months.
5. No Settlement Deadline — or an Unrealistic One
Demands without a deadline get deprioritized. Demands with a 10-day deadline on a complex multi-plaintiff file signal inexperience and often result in a denial on procedural grounds alone. The deadline needs to be firm enough to create urgency but reasonable enough to be taken seriously — typically 30 days is the industry standard for most BI claims.
A Final Note
The demand letter is often the first and most important impression a carrier gets of your case. Paralegals who understand what adjusters are looking for — and catch these issues before the letter goes out — directly impact case outcomes and firm revenue.
For firms handling high volumes of demand letters, AI tools are now available that can cross-reference documentation, flag inconsistencies, and score demand packages in under a minute. One such tool built specifically for the PI/claims space is Demand360 (demand-analyzer.vercel.app) — free to try, no login required.
JuJu Davis spent five years as a bodily injury claims adjuster before founding AI Arsenal Activators and Demand360, an AI-powered demand package analysis tool built specifically for the PI and insurance claims industry. She can be reached at [email protected].
After five years on the other side of the desk as a bodily injury claims adjuster, I can tell you exactly what makes an adjuster put a demand letter in the “easy deny” pile versus the “let’s talk settlement” pile. The difference often comes down to details that get missed before the letter ever leaves the plaintiff’s office — details that paralegals are perfectly positioned to catch.
Here are five red flags adjusters flag immediately, and what to look for before you hit send.
1. Treatment Gaps Without Explanation
A gap in treatment is one of the first things an adjuster looks for. If your client stopped treating for three or more weeks during their recovery period and the demand letter doesn’t address why — vacation, insurance lapse, personal hardship — the adjuster will use that silence to argue the injuries weren’t serious. Always account for gaps explicitly. A one-sentence explanation in the demand narrative can protect thousands in settlement value.
2. Medical Specials That Don’t Match the Records
If the demand states $18,500 in medical specials but the billing records you attached only add up to $16,200, you’ve handed the adjuster a credibility problem. They will add it up. Discrepancies between the demand amount and the actual documentation — even small ones — signal sloppiness at best and inflation at worst. Always reconcile your totals before the letter goes out.
3. A Demand-to-Specials Ratio That Screams Inflation
Most carriers use internal benchmarks for what’s considered a reasonable demand relative to medical specials. When a demand is 10x or 15x the specials with no documented future treatment, surgery recommendation, or significant lost wages to justify it, adjusters flag it for pushback or litigation routing rather than desk settlement. Know your ratio going in and make sure the narrative supports it.
4. Missing or Vague Liability Support
A demand without a police report, witness statements, or a clear liability narrative puts the full burden of proof on the adjuster to build the case for settlement — and they won’t. If liability is even slightly contested, the demand needs to preemptively address it. Photos, diagrams, recorded statements, or an independent witness can make the difference between a fast settlement and a file that sits for months.
5. No Settlement Deadline — or an Unrealistic One
Demands without a deadline get deprioritized. Demands with a 10-day deadline on a complex multi-plaintiff file signal inexperience and often result in a denial on procedural grounds alone. The deadline needs to be firm enough to create urgency but reasonable enough to be taken seriously — typically 30 days is the industry standard for most BI claims.
A Final Note
The demand letter is often the first and most important impression a carrier gets of your case. Paralegals who understand what adjusters are looking for — and catch these issues before the letter goes out — directly impact case outcomes and firm revenue.
For firms handling high volumes of demand letters, AI tools are now available that can cross-reference documentation, flag inconsistencies, and score demand packages in under a minute. One such tool built specifically for the PI/claims space is Demand360 (demand-analyzer.vercel.app) — free to try, no login required.
JuJu Davis spent five years as a bodily injury claims adjuster before founding AI Arsenal Activators and Demand360, an AI-powered demand package analysis tool built specifically for the PI and insurance claims industry. She can be reached at [email protected].
Wait… National Paralegal Day is in AUGUST?! By Crystal Cornett, Founder of Paralegals Connect
8/5/2026
If you're a paralegal, you probably had the same reaction I did the first time someone wished me a Happy National Paralegal Day on August 6...
"Wait... what? Isn't Paralegal Day in October?"
If that's what you were thinking, you're not alone.
For many years, there wasn't one officially recognized National Paralegal Day. Instead, many state bar associations, paralegal associations, and law firms celebrated the profession on October 23. Several states, including Texas, Florida, North Carolina, South Carolina, Michigan, Tennessee, and Wisconsin, officially recognize October 23 as Paralegal Day.
In Texas, October 23 has special significance. The State Bar of Texas was the first state bar association in the nation to establish a separate division dedicated to paralegals. To recognize that milestone, the Texas Legislature designated October 23 as Texas Paralegal Day, and it has been celebrated ever since.
So if you've spent years celebrating in October...
You weren't celebrating the wrong day.
You were celebrating the day your state chose to recognize one of the greatest professions there is.
Then, in 2024, the American Bar Association (ABA), National Association of Legal Assistants (NALA), National Federation of Paralegal Associations (NFPA), NALS, and the American Association for Paralegal Education (AAfPE) came together to officially establish August 6 as National Paralegal Day.
The date wasn't chosen at random. It commemorates August 6, 1968, when the American Bar Association created its Special Committee on Lay Assistants, an important milestone in the recognition and advancement of the paralegal profession nationwide.
So yes...
It's going to take some getting used to.
For many of us, October has been "Paralegal Day" for decades. Every year, I'll probably catch myself looking at the calendar in October and thinking, "Happy Paralegal Day!"
Old habits die hard.
The good news?
We don't have fewer reasons to celebrate.
We have more.
August 6 is now recognized as National Paralegal Day, while many states continue to celebrate October 23 as their official state Paralegal Day.
Personally...
I think that's pretty awesome.
If anyone deserves two opportunities each year to be recognized, it's paralegals.
For years, many of us looked forward to October. Even if our firms didn't officially celebrate Paralegal Day, it was still a chance for us to recognize one another and celebrate the important work paralegals do every day.
If I'm being honest, throughout my career I worked at several firms that celebrated Administrative Professionals Day each year, but despite my best efforts and suggestions, Paralegal Day often went unrecognized.
Maybe that's one of the reasons this profession means so much to me.
Paralegals are the backbone of the legal profession. We keep cases moving, manage deadlines, organize trial notebooks, communicate with clients, solve problems before anyone else even knows they exist, and somehow always know exactly where that one document is when it's needed most.
Our work deserves to be recognized.
That's one of the many reasons I'm excited that we now have an officially recognized National Paralegal Day.
Most people never see everything a paralegal does behind the scenes.
But we do.
And we know how much this profession matters.
When I created Paralegals Connect in 2013, my goal was simple. I wanted to build the paralegal support group I wish I had during paralegal school and in the early years of my career when I had the most questions.
I never imagined that one day this community would grow to more than 55K members across our Facebook groups, connecting legal professionals from around the world.
What amazes me most isn't the size of the community.
It's the generosity of the people in it.
Every single day I see experienced paralegals take time out of their busy schedules to answer questions from someone they've never met.
I see members sharing templates, explaining difficult legal concepts, celebrating promotions, encouraging students, helping someone prepare for an interview, or simply reminding another paralegal that they're not alone.
That's what this profession is all about.
Supporting one another.
Lifting each other up.
Sharing what we've learned so the next generation has an easier path than we did.
So whether you're celebrating on August 6...
Or you'll still find yourself smiling when October rolls around...
I hope you'll take a moment to celebrate just how important paralegals are to the legal profession.
Whether your firm celebrates National Paralegal Day or not, I hope you take a moment to celebrate yourself. You chose a profession that is challenging, rewarding, and absolutely essential to the legal system. You make a difference every single day, whether anyone says "thank you" or not.
And if no one tells you this week...
Happy National Paralegal Day.
From one paralegal to another, thank you for everything you do.
That's also one of the reasons I created Paralegals Connect—to make sure paralegals always have a community that recognizes, supports, and celebrates one another.
— Crystal Cornett
Founder, Paralegals Connect
"Wait... what? Isn't Paralegal Day in October?"
If that's what you were thinking, you're not alone.
For many years, there wasn't one officially recognized National Paralegal Day. Instead, many state bar associations, paralegal associations, and law firms celebrated the profession on October 23. Several states, including Texas, Florida, North Carolina, South Carolina, Michigan, Tennessee, and Wisconsin, officially recognize October 23 as Paralegal Day.
In Texas, October 23 has special significance. The State Bar of Texas was the first state bar association in the nation to establish a separate division dedicated to paralegals. To recognize that milestone, the Texas Legislature designated October 23 as Texas Paralegal Day, and it has been celebrated ever since.
So if you've spent years celebrating in October...
You weren't celebrating the wrong day.
You were celebrating the day your state chose to recognize one of the greatest professions there is.
Then, in 2024, the American Bar Association (ABA), National Association of Legal Assistants (NALA), National Federation of Paralegal Associations (NFPA), NALS, and the American Association for Paralegal Education (AAfPE) came together to officially establish August 6 as National Paralegal Day.
The date wasn't chosen at random. It commemorates August 6, 1968, when the American Bar Association created its Special Committee on Lay Assistants, an important milestone in the recognition and advancement of the paralegal profession nationwide.
So yes...
It's going to take some getting used to.
For many of us, October has been "Paralegal Day" for decades. Every year, I'll probably catch myself looking at the calendar in October and thinking, "Happy Paralegal Day!"
Old habits die hard.
The good news?
We don't have fewer reasons to celebrate.
We have more.
August 6 is now recognized as National Paralegal Day, while many states continue to celebrate October 23 as their official state Paralegal Day.
Personally...
I think that's pretty awesome.
If anyone deserves two opportunities each year to be recognized, it's paralegals.
For years, many of us looked forward to October. Even if our firms didn't officially celebrate Paralegal Day, it was still a chance for us to recognize one another and celebrate the important work paralegals do every day.
If I'm being honest, throughout my career I worked at several firms that celebrated Administrative Professionals Day each year, but despite my best efforts and suggestions, Paralegal Day often went unrecognized.
Maybe that's one of the reasons this profession means so much to me.
Paralegals are the backbone of the legal profession. We keep cases moving, manage deadlines, organize trial notebooks, communicate with clients, solve problems before anyone else even knows they exist, and somehow always know exactly where that one document is when it's needed most.
Our work deserves to be recognized.
That's one of the many reasons I'm excited that we now have an officially recognized National Paralegal Day.
- We're the deadline trackers.
- The trial notebook builders.
- The exhibit organizers.
- The legal researchers.
- The investigators.
- The technology troubleshooters.
- The calendar managers.
- The client communicators.
- The office problem-solvers.
- The "I'll figure it out" people.
- We're the ones who quietly keep cases moving, clients informed, attorneys organized, and deadlines met.
Most people never see everything a paralegal does behind the scenes.
But we do.
And we know how much this profession matters.
When I created Paralegals Connect in 2013, my goal was simple. I wanted to build the paralegal support group I wish I had during paralegal school and in the early years of my career when I had the most questions.
I never imagined that one day this community would grow to more than 55K members across our Facebook groups, connecting legal professionals from around the world.
What amazes me most isn't the size of the community.
It's the generosity of the people in it.
Every single day I see experienced paralegals take time out of their busy schedules to answer questions from someone they've never met.
I see members sharing templates, explaining difficult legal concepts, celebrating promotions, encouraging students, helping someone prepare for an interview, or simply reminding another paralegal that they're not alone.
That's what this profession is all about.
Supporting one another.
Lifting each other up.
Sharing what we've learned so the next generation has an easier path than we did.
So whether you're celebrating on August 6...
Or you'll still find yourself smiling when October rolls around...
I hope you'll take a moment to celebrate just how important paralegals are to the legal profession.
Whether your firm celebrates National Paralegal Day or not, I hope you take a moment to celebrate yourself. You chose a profession that is challenging, rewarding, and absolutely essential to the legal system. You make a difference every single day, whether anyone says "thank you" or not.
And if no one tells you this week...
Happy National Paralegal Day.
From one paralegal to another, thank you for everything you do.
That's also one of the reasons I created Paralegals Connect—to make sure paralegals always have a community that recognizes, supports, and celebrates one another.
— Crystal Cornett
Founder, Paralegals Connect
At the end of every workday, thousands of paralegals across the United States record their time into a billing system. Whether they have spent six minutes corresponding with opposing counsel, fifty minutes preparing discovery responses, or an hour analyzing medical records, each time entry reflects more than the minutes worked. It documents the substantive legal work performed on behalf of a client and demonstrates the value that work brings to the client's legal matter.
For those outside the legal profession, the concept of a billable hour can seem confusing. Is every hour a paralegal works billable? What types of tasks may be billed to a client? Why do law firms place so much emphasis on accurate timekeeping?
Whether you're a new paralegal or have years of experience, understanding what qualifies as billable time is an important part of the profession.
What Is a Paralegal Billable Hour?
A paralegal billable hour is time spent performing substantive legal work on behalf of a client that may be charged to that client. Unlike administrative or clerical duties, billable work requires legal knowledge, judgment, and skill while supporting an attorney in the delivery of legal services.
Many law firms record billable time in tenths of an hour rather than full hours. For example, six minutes equals 0.1 of an hour, thirty minutes equals 0.5, and sixty minutes equals 1.0. Throughout the day, paralegals record their time in a billing system using clear, descriptive entries that identify the substantive legal work performed and its purpose.
Although billing practices vary among firms, the underlying principle remains the same: clients should be billed only for substantive legal work that advances their legal matter.
Why Billable Hours Matter
Billable hours serve several important purposes within a law firm. They provide a record of the work performed, demonstrate the value of legal services provided to the client, and help attorneys accurately prepare invoices. They also assist firms in evaluating productivity, allocating resources, and monitoring the progress of a case.
For paralegals, billable hours highlight the significant contributions they make throughout the legal process. From drafting pleadings and preparing discovery to reviewing contracts, summarizing depositions, and organizing complex case information, paralegals perform substantive work that allows attorneys to represent clients more efficiently while often reducing overall legal costs.
What Makes Work Billable?
One of the most common questions new paralegals ask is what distinguishes billable work from non-billable work.
Generally speaking, billable work involves substantive legal tasks that require the education, training, and judgment of a paralegal. The work should contribute directly to advancing the client's legal matter and be performed under the supervision of a licensed attorney, where required.
While each law firm establishes its own billing policies and many clients impose specific billing guidelines, a useful question to ask is whether the task required legal knowledge or analysis beyond ordinary administrative support. If so, it is more likely to be considered billable.
Billable vs. Non-Billable Tasks
Although every law firm and client may have different expectations, the following examples illustrate tasks that are generally considered billable and those that are generally considered non-billable.
For those outside the legal profession, the concept of a billable hour can seem confusing. Is every hour a paralegal works billable? What types of tasks may be billed to a client? Why do law firms place so much emphasis on accurate timekeeping?
Whether you're a new paralegal or have years of experience, understanding what qualifies as billable time is an important part of the profession.
What Is a Paralegal Billable Hour?
A paralegal billable hour is time spent performing substantive legal work on behalf of a client that may be charged to that client. Unlike administrative or clerical duties, billable work requires legal knowledge, judgment, and skill while supporting an attorney in the delivery of legal services.
Many law firms record billable time in tenths of an hour rather than full hours. For example, six minutes equals 0.1 of an hour, thirty minutes equals 0.5, and sixty minutes equals 1.0. Throughout the day, paralegals record their time in a billing system using clear, descriptive entries that identify the substantive legal work performed and its purpose.
Although billing practices vary among firms, the underlying principle remains the same: clients should be billed only for substantive legal work that advances their legal matter.
Why Billable Hours Matter
Billable hours serve several important purposes within a law firm. They provide a record of the work performed, demonstrate the value of legal services provided to the client, and help attorneys accurately prepare invoices. They also assist firms in evaluating productivity, allocating resources, and monitoring the progress of a case.
For paralegals, billable hours highlight the significant contributions they make throughout the legal process. From drafting pleadings and preparing discovery to reviewing contracts, summarizing depositions, and organizing complex case information, paralegals perform substantive work that allows attorneys to represent clients more efficiently while often reducing overall legal costs.
What Makes Work Billable?
One of the most common questions new paralegals ask is what distinguishes billable work from non-billable work.
Generally speaking, billable work involves substantive legal tasks that require the education, training, and judgment of a paralegal. The work should contribute directly to advancing the client's legal matter and be performed under the supervision of a licensed attorney, where required.
While each law firm establishes its own billing policies and many clients impose specific billing guidelines, a useful question to ask is whether the task required legal knowledge or analysis beyond ordinary administrative support. If so, it is more likely to be considered billable.
Billable vs. Non-Billable Tasks
Although every law firm and client may have different expectations, the following examples illustrate tasks that are generally considered billable and those that are generally considered non-billable.
While these examples are common, the determination of whether a task is billable ultimately depends on applicable rules, client billing guidelines, and firm policy.
Best Practices for Recording Billable Time
Accurate timekeeping is just as important as performing the work itself. A well-written time entry should clearly explain what work was completed and why it benefited the client's matter. Specific descriptions help attorneys review invoices and provide clients with a better understanding of the legal services they received.
For example, an entry such as "review documents" provides little information. More descriptive entries such as "Analyze 100 pages of medical records from Dr. John Smith to prepare a treatment chronology for attorney review" or "Review and summarize a Non-Disclosure Agreement (NDA) to identify key confidentiality provisions for attorney review" clearly communicate both the work performed and its purpose.
Paralegals should also develop the habit of recording their time as they complete their work whenever possible. Waiting until the end of the day increases the likelihood that work will be forgotten or inaccurately recorded. Accurate, detailed, and ethical billing practices not only benefit the client and the law firm, but also demonstrate the professionalism of the paralegal preparing the entry.
A paralegal billable hour represents far more than time entered into a billing system. It reflects the knowledge, judgment, and substantive legal work that paralegals contribute to each client's matter. When performed ethically and documented accurately, billable work demonstrates the indispensable role paralegals play in delivering efficient, high-quality legal services.
Although billing practices may differ among firms, clients, and jurisdictions, one principle remains the same: a paralegal billable hour is not defined by the amount of time recorded, but by the substantive legal work performed during that time. Understanding that distinction helps promote ethical billing practices while reinforcing the important role paralegals play in delivering high-quality legal services.
Disclaimer: This article provides a general overview of paralegal billable hours in the United States. Billing practices, ethical requirements, and the types of recoverable paralegal fees may vary by jurisdiction, client guidelines, and individual law firm policies. Paralegals should always follow the rules and billing requirements applicable to their jurisdiction, employer, and supervising attorney.
About the Author: Angela Hernandez, B.S., earned her Bachelor of Science in Paralegal Studies from Liberty University. She has experience in law firm marketing, pre-litigation, litigation, and appellate practice. Her experience includes drafting pleadings and legal documents, discovery, trial preparation, case management, and appellate filings. Angela is passionate about advancing the paralegal profession and highlighting the valuable role paralegals play in the delivery of legal services.
Best Practices for Recording Billable Time
Accurate timekeeping is just as important as performing the work itself. A well-written time entry should clearly explain what work was completed and why it benefited the client's matter. Specific descriptions help attorneys review invoices and provide clients with a better understanding of the legal services they received.
For example, an entry such as "review documents" provides little information. More descriptive entries such as "Analyze 100 pages of medical records from Dr. John Smith to prepare a treatment chronology for attorney review" or "Review and summarize a Non-Disclosure Agreement (NDA) to identify key confidentiality provisions for attorney review" clearly communicate both the work performed and its purpose.
Paralegals should also develop the habit of recording their time as they complete their work whenever possible. Waiting until the end of the day increases the likelihood that work will be forgotten or inaccurately recorded. Accurate, detailed, and ethical billing practices not only benefit the client and the law firm, but also demonstrate the professionalism of the paralegal preparing the entry.
A paralegal billable hour represents far more than time entered into a billing system. It reflects the knowledge, judgment, and substantive legal work that paralegals contribute to each client's matter. When performed ethically and documented accurately, billable work demonstrates the indispensable role paralegals play in delivering efficient, high-quality legal services.
Although billing practices may differ among firms, clients, and jurisdictions, one principle remains the same: a paralegal billable hour is not defined by the amount of time recorded, but by the substantive legal work performed during that time. Understanding that distinction helps promote ethical billing practices while reinforcing the important role paralegals play in delivering high-quality legal services.
Disclaimer: This article provides a general overview of paralegal billable hours in the United States. Billing practices, ethical requirements, and the types of recoverable paralegal fees may vary by jurisdiction, client guidelines, and individual law firm policies. Paralegals should always follow the rules and billing requirements applicable to their jurisdiction, employer, and supervising attorney.
About the Author: Angela Hernandez, B.S., earned her Bachelor of Science in Paralegal Studies from Liberty University. She has experience in law firm marketing, pre-litigation, litigation, and appellate practice. Her experience includes drafting pleadings and legal documents, discovery, trial preparation, case management, and appellate filings. Angela is passionate about advancing the paralegal profession and highlighting the valuable role paralegals play in the delivery of legal services.
The Elephant in the Law Office: What to Do When Employers Fail or Refuse to Pay Paralegals
8/2/2026
By: Holly A. Sheriff, ASPS, BBA, MSLS, MCC, CCC, PCC, LPCC, CPP | Paralegal CEO, Founder & Certified Coach at Best Virtual Paralegal LL
In the legal field, we talk constantly about ethics, duty, and professional responsibility. Yet, an alarming and growing issue in our industry remains hidden in the shadows: law firms and attorneys failing or refusing to pay their paralegals and support staff on time, accurately, or at all.
Becoming a well-rounded, effective paralegal requires a significant investment of time, formal training, and ongoing legal education. Paralegals manage critical discovery, draft complex pleadings, coordinate case strategy, and keep law practices afloat. Despite this high level of skill and professional accountability, too many paralegals find themselves struggling to collect the compensation they earned.
To put compensation into perspective, consider the national baseline for entry-level work:
Given the high expectations many attorneys hold regarding specialized training and higher education for their paralegals—even while official industry standards maintain that no formal education is required—paralegals deserve competitive, professional wages that truly reflect their expertise, far above roles requiring little to no prior training. When a wage dispute arises, support staff often feel isolated and unsure of their next move. While I am not an attorney and cannot provide legal advice, my role as a business and career coach is to empower you with practical, real-world strategies and clear action steps so you know where to turn when an employer falls short.
Strategic Action Plan: What to Do If You Are Not Being Paid.
If you are facing unpaid wages, working off the clock without compensation, or dealing with unreported wages, do not rely on informal advice from peers, social media forums, coaches, or nonlawyers. Wage disputes are legally complex and often involve worker classification challenges, strict statutes of limitations, and tolling rules.
Here is the professional road map every support staff member needs to consider following based on their own independent understanding of their situation:
1. Consult a Licensed Employment Attorney
Your first and best option is to contact an employment attorney of your own choosing immediately. A licensed attorney who specializes in labor law can evaluate your specific rights, employer obligations, strict filing deadlines, and legal options better than anyone else.
2. Contact State and Federal Enforcement Agencies
If hiring a private attorney is not financially feasible, or if you cannot secure representation on a contingency basis, government regulatory bodies exist to protect workers and maintain compliance:
Note: While not every wage dispute fits the exact jurisdictional criteria of an EEO or Human Relations office, these agencies can serve as a vital starting point to point you toward the correct filing channels, assist with fact-finding inquiries, or guide your immediate next steps.
3. Special Strategies for Freelance & Self-Employed Paralegals
If you operate as an independent contractor or run a virtual paralegal business, standard labor board wage claims may not apply to your contract structures.
If an attorney-client defaults on an invoice:
Do not consult nonlawyers or general business groups for legal remedies.
Contact your local bar association or seek an attorney experienced in contract law, business transactions, IRS worker classification rules, and the gig economy. These specialized, trained lawyers are your best line of defense for recovering money owed to you.
Moving the Industry Forward: The Power of H.O.T. Conversations
Fair compensation is not just a workplace issue—it is a core business standard that impacts firm culture, staff retention, and the integrity of the legal profession as a whole. Respecting support staff means honoring contracts, paying earned wages promptly, and valuing the specialized expertise that paralegals bring to the table every single day.
It is time for paralegals to stand up and speak out for themselves. If you are willing to invest the time, energy, and training required to become an indispensable, impactful member of the legal team, you deserve compensation that reflects that commitment. The paralegal profession as a whole must drive H.O.T.—Honest, Open, and Two-way—conversations with attorneys. We must directly address compensation standards and advocate for wages that reflect high-level legal training rather than entry-level service work.
If you are currently dealing with a compensation dispute, protect yourself by seeking formal legal representation or reaching out to federal and state labor enforcement bodies right away.
Author Bio: Holly A. Sheriff, ASPS, BBA, MSLS, MCC, CCC, PCC, LPCC, CPP, is the Paralegal CEO, Founder & Certified Coach at bestvirtualparalegal.com, providing B2B Legal Support to attorneys, career coaching, and operational solutions for law firms and paralegal professionals nationwide.
[email protected]
(717) 747-3588
(717) 748-9873, Ext. 101
Mount Pleasant Mills, PA 17853
Disclaimer: This article is for educational and informational purposes only and does not constitute legal advice. It is intended to spark an open, genuine conversation about wage fairness, professional standards, and compensation within the paralegal industry.
In the legal field, we talk constantly about ethics, duty, and professional responsibility. Yet, an alarming and growing issue in our industry remains hidden in the shadows: law firms and attorneys failing or refusing to pay their paralegals and support staff on time, accurately, or at all.
Becoming a well-rounded, effective paralegal requires a significant investment of time, formal training, and ongoing legal education. Paralegals manage critical discovery, draft complex pleadings, coordinate case strategy, and keep law practices afloat. Despite this high level of skill and professional accountability, too many paralegals find themselves struggling to collect the compensation they earned.
To put compensation into perspective, consider the national baseline for entry-level work:
Given the high expectations many attorneys hold regarding specialized training and higher education for their paralegals—even while official industry standards maintain that no formal education is required—paralegals deserve competitive, professional wages that truly reflect their expertise, far above roles requiring little to no prior training. When a wage dispute arises, support staff often feel isolated and unsure of their next move. While I am not an attorney and cannot provide legal advice, my role as a business and career coach is to empower you with practical, real-world strategies and clear action steps so you know where to turn when an employer falls short.
Strategic Action Plan: What to Do If You Are Not Being Paid.
If you are facing unpaid wages, working off the clock without compensation, or dealing with unreported wages, do not rely on informal advice from peers, social media forums, coaches, or nonlawyers. Wage disputes are legally complex and often involve worker classification challenges, strict statutes of limitations, and tolling rules.
Here is the professional road map every support staff member needs to consider following based on their own independent understanding of their situation:
1. Consult a Licensed Employment Attorney
Your first and best option is to contact an employment attorney of your own choosing immediately. A licensed attorney who specializes in labor law can evaluate your specific rights, employer obligations, strict filing deadlines, and legal options better than anyone else.
2. Contact State and Federal Enforcement Agencies
If hiring a private attorney is not financially feasible, or if you cannot secure representation on a contingency basis, government regulatory bodies exist to protect workers and maintain compliance:
- State-Level Anti-Discrimination & Labor Agencies (FEPAs): The U.S. Equal Employment Opportunity Commission (EEOC) partners with state agencies known as Fair Employment Practices Agencies (FEPAs). Depending on your state, these operate under various names:
- Human Relations / Human Rights Commissions (e.g., Pennsylvania Human Relations Commission, Illinois Department of Human Rights, Alaska State Commission for Human Rights)
- Civil Rights Divisions (e.g., California Civil Rights Department, Ohio Civil Rights Commission, Arizona Civil Rights Division)
- Labor & Workforce Divisions (e.g., Texas Workforce Commission Civil Rights Division, Wyoming Department of Workforce Services)
- Internal State Government EEO Offices: If you are employed within state government operations, most states host an internal Office of Equal Employment Opportunity (EEO) or Civil Rights within their HR or Administration departments to process workforce grievances.
- Federal EEOC Field Offices: The federal EEOC operates 53 field offices across the country. Even if a field office is not physically located in your town, regional offices cover neighboring states, ensuring every worker falls under federal EEOC jurisdiction.
Note: While not every wage dispute fits the exact jurisdictional criteria of an EEO or Human Relations office, these agencies can serve as a vital starting point to point you toward the correct filing channels, assist with fact-finding inquiries, or guide your immediate next steps.
3. Special Strategies for Freelance & Self-Employed Paralegals
If you operate as an independent contractor or run a virtual paralegal business, standard labor board wage claims may not apply to your contract structures.
If an attorney-client defaults on an invoice:
Do not consult nonlawyers or general business groups for legal remedies.
Contact your local bar association or seek an attorney experienced in contract law, business transactions, IRS worker classification rules, and the gig economy. These specialized, trained lawyers are your best line of defense for recovering money owed to you.
Moving the Industry Forward: The Power of H.O.T. Conversations
Fair compensation is not just a workplace issue—it is a core business standard that impacts firm culture, staff retention, and the integrity of the legal profession as a whole. Respecting support staff means honoring contracts, paying earned wages promptly, and valuing the specialized expertise that paralegals bring to the table every single day.
It is time for paralegals to stand up and speak out for themselves. If you are willing to invest the time, energy, and training required to become an indispensable, impactful member of the legal team, you deserve compensation that reflects that commitment. The paralegal profession as a whole must drive H.O.T.—Honest, Open, and Two-way—conversations with attorneys. We must directly address compensation standards and advocate for wages that reflect high-level legal training rather than entry-level service work.
If you are currently dealing with a compensation dispute, protect yourself by seeking formal legal representation or reaching out to federal and state labor enforcement bodies right away.
Author Bio: Holly A. Sheriff, ASPS, BBA, MSLS, MCC, CCC, PCC, LPCC, CPP, is the Paralegal CEO, Founder & Certified Coach at bestvirtualparalegal.com, providing B2B Legal Support to attorneys, career coaching, and operational solutions for law firms and paralegal professionals nationwide.
[email protected]
(717) 747-3588
(717) 748-9873, Ext. 101
Mount Pleasant Mills, PA 17853
Disclaimer: This article is for educational and informational purposes only and does not constitute legal advice. It is intended to spark an open, genuine conversation about wage fairness, professional standards, and compensation within the paralegal industry.
The Story Behind Paralegals Connect
7/6/2026
People often ask me why I created Paralegals Connect.
The answer is simple: I created the community I wish I had while I was in paralegal school and during the early years of my career when I had the most questions.
School did not come easily for me. I have always learned a little differently than many people. There were times when I had to read assignments several times before they finally clicked, and I often spent far longer studying than many of my classmates just to understand the material. There were plenty of moments when I questioned whether I was smart enough to succeed.
But I refused to give up.
Through determination, persistence, and countless late nights of studying, I graduated at the top of my class with a 4.0 GPA and was inducted into the LEX Honor Society. Looking back, I realized that success isn’t always about learning quickly. Sometimes it’s simply about refusing to quit.
Although I began my legal career in 2003, when I transitioned into litigation in 2013, I learned that graduating was only the beginning. Every day presented new questions and challenges. Attorneys are incredibly busy, and while many are wonderful mentors, there isn’t always time to answer every question a paralegal has. I often wished I had someone to ask without feeling like I was interrupting someone’s day or asking too many questions.
At the time, there was no AI. There were very few online resources. Facebook groups like this didn’t exist, and I didn’t know other paralegals I could turn to for advice. I remember thinking, “There has to be a better way.”
So in 2013, I started a small Facebook group called Paralegals Connect.
Originally, it wasn’t meant to become what it is today. I simply wanted a place where paralegals could ask questions, share ideas, learn from one another, and support each other through the challenges of this profession.
In the beginning, I posted every single day just to keep conversations going. I answered as many questions as I could and encouraged members to participate. Before long, something incredible happened.
The members began teaching each other.
Experienced paralegals generously shared their knowledge with students. New paralegals found mentors. Complete strangers began helping one another solve difficult problems, offering encouragement, sharing forms, explaining procedures, and celebrating one another’s successes.
The answers being shared by our members became even better than anything I could have provided on my own.
That’s when I realized this community had become something much bigger than me.
Today, Paralegals Connect has grown into one of the largest online communities dedicated to legal professionals, with more than 51,680 combined Facebook Group members and 23,000 email subscribers. What began as a place for one paralegal to ask questions has become a trusted community where legal professionals learn, collaborate, mentor one another, and build lasting professional relationships every day.
One question I’m often asked is why I don’t allow employment posts or advertising in the main group. The answer goes back to the original purpose of Paralegals Connect. I wanted this to remain a true support community.
My goal has always been to create a place where members feel comfortable asking questions without fear of being judged, criticized, or made to feel like their question isn’t important. Every experienced paralegal was once brand new, and none of us learned this profession overnight.
That’s why we have always had a zero-tolerance policy for bullying, personal attacks, or negative comments intended to intimidate or embarrass other members. I want Paralegals Connect to be a place where someone can ask what they think is a “simple” question and receive helpful, respectful answers instead of criticism.
The same philosophy applies to employment posts and advertising. If job postings were allowed every day, they would quickly dominate the newsfeed and bury the discussions that make this community valuable. That’s why we created the Paralegals Connect Employment Board, giving employers and job seekers their own dedicated space while keeping the main group focused on education, collaboration, and professional support.
Advertising follows the same principle. Rather than allowing unlimited promotional posts, we created our Preferred Partner Program, which allows carefully selected organizations to share valuable resources with our members while preserving the purpose and integrity of the group. Protecting the culture of this community has always been more important to me than allowing unlimited promotions.
Being a paralegal completely changed my life. I didn’t come from wealth, and life certainly didn’t follow the path I expected. There were seasons when I found myself raising my children on my own, responsible for providing everything they needed. Because of this profession, I was able to build a stable career, purchase a home, support my family, and create opportunities that once felt out of reach.
Years ago, I dreamed of attending law school. But as a mother, I also knew I didn’t want to sacrifice even more time away from my children. Instead, I chose to continue building my career as a paralegal, and it proved to be one of the best decisions I could have made.
Over time, I discovered that with dedication, experience, and a strong work ethic, paralegals can build incredibly successful and rewarding careers. The profession gave me financial independence, confidence, and the ability to provide for my family through some of life’s most difficult seasons.
That experience shaped how I encourage others today.
I have a special place in my heart for women rebuilding their lives after divorce, overcoming difficult relationships, or simply looking for a career that offers stability and opportunity. I believe every person deserves the ability to support themselves and create a life built on confidence and independence. To me, a healthy relationship is one where two people stand beside each other as partners—not where one person must depend entirely on the other.
The paralegal profession gave me that independence, and I will always be grateful for it.
Looking back, I realize Paralegals Connect has never really been about answering legal questions. It’s about giving people the confidence to keep going. Sometimes all someone needs is one encouraging answer, one person willing to help, or one reminder that they’re capable. If this community has provided that for even one person, then it has accomplished exactly what I hoped it would.
More than a decade later, the mission of Paralegals Connect remains exactly the same: to create the supportive community I wish I had while I was in paralegal school and during the early years of my career.
If this community helps one student believe in themselves, helps one new paralegal find the answer they desperately needed, helps one experienced professional share their knowledge with the next generation, or helps one parent discover a career that changes their family’s future, then every late night, every conversation, and every hour spent building Paralegals Connect has been worth it.
Thank you to every member who has shared your knowledge, answered a question, offered encouragement, celebrated someone’s success, or simply reminded another legal professional that they are not alone.
You are the reason Paralegals Connect became more than just a Facebook group. You made it a community.
— Crystal Cornett
Founder, Paralegals Connect
The answer is simple: I created the community I wish I had while I was in paralegal school and during the early years of my career when I had the most questions.
School did not come easily for me. I have always learned a little differently than many people. There were times when I had to read assignments several times before they finally clicked, and I often spent far longer studying than many of my classmates just to understand the material. There were plenty of moments when I questioned whether I was smart enough to succeed.
But I refused to give up.
Through determination, persistence, and countless late nights of studying, I graduated at the top of my class with a 4.0 GPA and was inducted into the LEX Honor Society. Looking back, I realized that success isn’t always about learning quickly. Sometimes it’s simply about refusing to quit.
Although I began my legal career in 2003, when I transitioned into litigation in 2013, I learned that graduating was only the beginning. Every day presented new questions and challenges. Attorneys are incredibly busy, and while many are wonderful mentors, there isn’t always time to answer every question a paralegal has. I often wished I had someone to ask without feeling like I was interrupting someone’s day or asking too many questions.
At the time, there was no AI. There were very few online resources. Facebook groups like this didn’t exist, and I didn’t know other paralegals I could turn to for advice. I remember thinking, “There has to be a better way.”
So in 2013, I started a small Facebook group called Paralegals Connect.
Originally, it wasn’t meant to become what it is today. I simply wanted a place where paralegals could ask questions, share ideas, learn from one another, and support each other through the challenges of this profession.
In the beginning, I posted every single day just to keep conversations going. I answered as many questions as I could and encouraged members to participate. Before long, something incredible happened.
The members began teaching each other.
Experienced paralegals generously shared their knowledge with students. New paralegals found mentors. Complete strangers began helping one another solve difficult problems, offering encouragement, sharing forms, explaining procedures, and celebrating one another’s successes.
The answers being shared by our members became even better than anything I could have provided on my own.
That’s when I realized this community had become something much bigger than me.
Today, Paralegals Connect has grown into one of the largest online communities dedicated to legal professionals, with more than 51,680 combined Facebook Group members and 23,000 email subscribers. What began as a place for one paralegal to ask questions has become a trusted community where legal professionals learn, collaborate, mentor one another, and build lasting professional relationships every day.
One question I’m often asked is why I don’t allow employment posts or advertising in the main group. The answer goes back to the original purpose of Paralegals Connect. I wanted this to remain a true support community.
My goal has always been to create a place where members feel comfortable asking questions without fear of being judged, criticized, or made to feel like their question isn’t important. Every experienced paralegal was once brand new, and none of us learned this profession overnight.
That’s why we have always had a zero-tolerance policy for bullying, personal attacks, or negative comments intended to intimidate or embarrass other members. I want Paralegals Connect to be a place where someone can ask what they think is a “simple” question and receive helpful, respectful answers instead of criticism.
The same philosophy applies to employment posts and advertising. If job postings were allowed every day, they would quickly dominate the newsfeed and bury the discussions that make this community valuable. That’s why we created the Paralegals Connect Employment Board, giving employers and job seekers their own dedicated space while keeping the main group focused on education, collaboration, and professional support.
Advertising follows the same principle. Rather than allowing unlimited promotional posts, we created our Preferred Partner Program, which allows carefully selected organizations to share valuable resources with our members while preserving the purpose and integrity of the group. Protecting the culture of this community has always been more important to me than allowing unlimited promotions.
Being a paralegal completely changed my life. I didn’t come from wealth, and life certainly didn’t follow the path I expected. There were seasons when I found myself raising my children on my own, responsible for providing everything they needed. Because of this profession, I was able to build a stable career, purchase a home, support my family, and create opportunities that once felt out of reach.
Years ago, I dreamed of attending law school. But as a mother, I also knew I didn’t want to sacrifice even more time away from my children. Instead, I chose to continue building my career as a paralegal, and it proved to be one of the best decisions I could have made.
Over time, I discovered that with dedication, experience, and a strong work ethic, paralegals can build incredibly successful and rewarding careers. The profession gave me financial independence, confidence, and the ability to provide for my family through some of life’s most difficult seasons.
That experience shaped how I encourage others today.
I have a special place in my heart for women rebuilding their lives after divorce, overcoming difficult relationships, or simply looking for a career that offers stability and opportunity. I believe every person deserves the ability to support themselves and create a life built on confidence and independence. To me, a healthy relationship is one where two people stand beside each other as partners—not where one person must depend entirely on the other.
The paralegal profession gave me that independence, and I will always be grateful for it.
Looking back, I realize Paralegals Connect has never really been about answering legal questions. It’s about giving people the confidence to keep going. Sometimes all someone needs is one encouraging answer, one person willing to help, or one reminder that they’re capable. If this community has provided that for even one person, then it has accomplished exactly what I hoped it would.
More than a decade later, the mission of Paralegals Connect remains exactly the same: to create the supportive community I wish I had while I was in paralegal school and during the early years of my career.
If this community helps one student believe in themselves, helps one new paralegal find the answer they desperately needed, helps one experienced professional share their knowledge with the next generation, or helps one parent discover a career that changes their family’s future, then every late night, every conversation, and every hour spent building Paralegals Connect has been worth it.
Thank you to every member who has shared your knowledge, answered a question, offered encouragement, celebrated someone’s success, or simply reminded another legal professional that they are not alone.
You are the reason Paralegals Connect became more than just a Facebook group. You made it a community.
— Crystal Cornett
Founder, Paralegals Connect
Here are 20 effective ways to improve your LinkedIn profile and make it stand out:
1. Use a Professional Profile Photo - A high-quality headshot with good lighting and a neutral background makes a strong first impression.
2. Add a Compelling Headline - Go beyond your job title to highlight your unique value proposition (e.g., "Litigation Paralegal | Expert in Personal Injury | Skilled in Case Management").
3. Write an Engaging About Section - Summarize your career, achievements, and goals in a conversational and professional tone. Highlight what makes you unique.
4. Customize Your LinkedIn URL - Create a clean and memorable URL (e.g., linkedin.com/in/yourname) to make your profile easier to share.
5. Optimize Your Keywords - Use industry-specific terms in your headline, summary, and experience sections to improve search visibility.
6. Showcase Your Experience - Write concise, results-oriented descriptions of your past roles, emphasizing achievements and skills. Use bullet points.
7. Add Skills and Endorsements - Select skills relevant to your field and encourage colleagues to endorse you for those skills.
8. Highlight Certifications and Licenses - Add certifications, such as paralegal certificates or software proficiencies, to showcase your expertise.
9. Get Recommendations - Request personalized recommendations from colleagues, managers, or clients who can vouch for your work.
10. Add Featured Media - Include links to articles, presentations, videos, or portfolio pieces in the Featured section to showcase your work.
11. Share Volunteer Work and Causes - List volunteer roles or nonprofit involvement to showcase your values and community engagement.
12. Join Relevant Groups - Participate in industry-related LinkedIn groups to expand your network and visibility.
13. Post Regularly - Share insights, articles, or updates relevant to your field to establish thought leadership.
14. Comment on Others’ Posts - Engage with posts from your network to build relationships and boost your visibility.
15. Use the Open to Work Feature - Let recruiters know you're looking for opportunities by enabling the "Open to Work" setting.
16. Highlight Achievements with Metrics - Quantify your impact with data (e.g., "Increased case resolution rate by 15% in 2023").
17. Update Contact Information - Make it easy for potential employers or clients to contact you by providing an up-to-date email address.
18. Follow Influencers and Companies - Stay informed and show interest in your industry by following key thought leaders and organizations.
19. Use the Featured Skills Badge - Highlight your most marketable skills with the new LinkedIn Skills Badge feature, if applicable.
20. Keep Your Profile Active - Regularly update your profile with new roles, skills, or achievements to keep it current and relevant.
By consistently optimizing and maintaining your profile, you can attract more opportunities and build a stronger professional network.
1. Use a Professional Profile Photo - A high-quality headshot with good lighting and a neutral background makes a strong first impression.
2. Add a Compelling Headline - Go beyond your job title to highlight your unique value proposition (e.g., "Litigation Paralegal | Expert in Personal Injury | Skilled in Case Management").
3. Write an Engaging About Section - Summarize your career, achievements, and goals in a conversational and professional tone. Highlight what makes you unique.
4. Customize Your LinkedIn URL - Create a clean and memorable URL (e.g., linkedin.com/in/yourname) to make your profile easier to share.
5. Optimize Your Keywords - Use industry-specific terms in your headline, summary, and experience sections to improve search visibility.
6. Showcase Your Experience - Write concise, results-oriented descriptions of your past roles, emphasizing achievements and skills. Use bullet points.
7. Add Skills and Endorsements - Select skills relevant to your field and encourage colleagues to endorse you for those skills.
8. Highlight Certifications and Licenses - Add certifications, such as paralegal certificates or software proficiencies, to showcase your expertise.
9. Get Recommendations - Request personalized recommendations from colleagues, managers, or clients who can vouch for your work.
10. Add Featured Media - Include links to articles, presentations, videos, or portfolio pieces in the Featured section to showcase your work.
11. Share Volunteer Work and Causes - List volunteer roles or nonprofit involvement to showcase your values and community engagement.
12. Join Relevant Groups - Participate in industry-related LinkedIn groups to expand your network and visibility.
13. Post Regularly - Share insights, articles, or updates relevant to your field to establish thought leadership.
14. Comment on Others’ Posts - Engage with posts from your network to build relationships and boost your visibility.
15. Use the Open to Work Feature - Let recruiters know you're looking for opportunities by enabling the "Open to Work" setting.
16. Highlight Achievements with Metrics - Quantify your impact with data (e.g., "Increased case resolution rate by 15% in 2023").
17. Update Contact Information - Make it easy for potential employers or clients to contact you by providing an up-to-date email address.
18. Follow Influencers and Companies - Stay informed and show interest in your industry by following key thought leaders and organizations.
19. Use the Featured Skills Badge - Highlight your most marketable skills with the new LinkedIn Skills Badge feature, if applicable.
20. Keep Your Profile Active - Regularly update your profile with new roles, skills, or achievements to keep it current and relevant.
By consistently optimizing and maintaining your profile, you can attract more opportunities and build a stronger professional network.
Author
Crystal Cornett
I have been a Traditional Commissioned Notary Public in the State of Texas since 2004. I have heard about the ability to notarize documents online since the start of the Pandemic. However, I never spent the time to research how to become an online notary (sometimes call a “remote online notary” or “RON”), until now. I’ve seen so many posts in Paralegals Connect asking which RON Platform is recommended and have always been curious about this process and the platform.
For those of you wanting to incorporate online notarization into your workflow and/or choosing a RON Platform, I’m hoping that this article helps you learn, through my experience, how to become an online notary, answers your important questions, and assists you in making your platform decision. Fortunately, my RON Platform provider had a “turnkey” service walking me through each step including, platform training, discussion of the rules and requirements, and assisted in creating the digital certificate and electronic seal.
*The steps and requirements discussed in this article pertain to notaries and online notaries in Texas. The requirements in other states will vary, so consult the Secretary of State, or regulating agency in your state, which will usually provide the requirements for becoming a RON.
Steps to Become a Remote Online Notary
Step 1:
You must first be an active commissioned Traditional Notary Public.
With your active traditional commission, you may apply to be commissioned as an Online Notary Public, but you will need a few things discussed below in Step 2.
Step 2:
First, you will need a x.509 Digital Certificate. The digital certificate, also known as a digital signature, will be registered to you as a RON and will be filed with the Secretary of State, and is valid for two (2) years. The x.509 Digital Certificate will be your electronic signature in every online notarization you perform and must be dedicated solely for your online notarizations and no other purpose and must be x.509 compliant.
What does a x.509 Digital Certificate do? I’ll try to explain this in nontechnical language as it was explained to me. When you place your x.509 Digital “tamper evident” Certificate on an electronic notarized document, it will take a “snapshot” of that document on a given date and time, it will contain your information as the RON, and it will reflect if the document is the exact same document, or if the document has changed or been tampered with since the certificate was applied.
Second, you will need your online Electronic Notary Seal (Notary Stamp). This is an image file that looks exactly like your “ink stamp” notary seal. This electronic seal will need to be renewed when your traditional notary commission is renewed.
Step 3:
You will apply online for your Online Notary Commission on the Secretary of State website, upload your x.509 Digital Certificate, and Electronic Notary Seal, and pay an application fee via credit card to the Secretary of State. Once you are commissioned and sworn in you will need a RON Platform to perform online notarizations.
What is a RON Platform?
A Remote Online Notary Platform (“RON Platform”) is a secure online software platform wherein you will meet with your clients or other signing party remotely, identify them, administer an oath, if need be, complete affidavits, verifications, acknowledgments, or other notarial acts, and notarize their electronic documents. This is all done through a secure video conference, which will be recorded by and stored on the RON Platform service provider.
Recommended RON Platform: Notary.io
So, who do I recommend using for your RON Platform? I would absolutely recommend Notary.io!
While researching RON Platforms, I came across Notary.io. I asked them to be an Affiliate Partner with Paralegals Connect since I was impressed with their platform, quality of training, and services. Notary.io went above and beyond and gave me pointers on how to efficiently and effectively complete electronic online notarized documents.
Reasons to use Notary.io
Reason 1: Assistance throughout the Traditional and/or Online Notary Commission Process.
During your online training session, Notary.io will walk you and/or your notary staff through the online application process with the Texas Secretary of State. Notary.io provides professional training on Texas online notary rules and requirements to get you quickly up and running as an online notary.
Reason 2: Notary.io creates your x.509 Digital Certificate and Online Electronic Notary Seal.
Before my training, Notary.io requested that I email the following:
Notary.io then creates the x.509 Digital Certificate and Electronic Notary Seal for you and your team!
Reason 3: Notary.io provides Professional Training on how to use the Notary.io Platform.
Reason 4: No Recurring Fees. There are no reoccurring annual or monthly software/platform fees, no minimum use charge, and fees for online notarizations are solely based on use ($16 per online notarization).
Reason 5: You access the Notary.io platform through your web browser so there is no app to install or update.
Online Notarization in a Nutshell
1. Login to the Notary.io platform, enter name and information about the signing party, select a method of identifying the signing party, and generate a link to the upcoming session. You may also add a client/matter number to track the session for billing your law firm’s client.
2. Email the signing party the session link, document(s) to be notarized, and date/time to meet online.
3. Online Notary joins the session. Signing party follows the link and Notary.io walks them through the identification process, obtains an electronic signature, and then the signing party meets the online Notary in the secure video room.
4. A recorded session is initiated, and the online Notary makes a statement of the method of identity (personal knowledge, photo ID credentialing plus knowledge-based authentication test, or other approved method).
5. Online Notary performs the necessary notarial acts that are also recorded.
6. The signing party electronically signs the document(s) and the recording and session ends.
7. Online Notary then completes the certificate following the rules and reflecting that the notarization was an online notarization and then applies the Electronic Seal and x.509 Digital Certificate signature to the document.
8. The Online Notary will have the “original” electronic file of the notarized document (typically in PDF format), and in Texas, you will need to create an image copy of the original for e-filing.
Bottom Line: So how much
does the entire process cost?
The good news is the cost was minimal to get started as a RON, and going forward I will only incur and expense when I use Notary.io’s platform.
1. Traditional Notary Public Commission.
Notary.io offers a $125 complete package for applying to become a new, or renewed, Traditional Texas Notary Commission, which includes your Texas SOS application fee, notary stamp, notary journal, and a $10,000 bond.
*The Notary.io Store also provides notary items such as notary stamps, embossers, seal ink, and notary journals.
2. Online Notary Public Commission.
The application is $51.35, paid directly to the Secretary of State.
3. x.509 Digital Certificate and Electronic Notary Seal.
$25 fee per notary, paid to Notary.io, which will be billed to account holder on the first month’s invoice.
4. Setup and Online Training: For business account holders (law firms, corporations with notaries as employees, contract paralegal businesses, etc.) Notary.io offers a “Business Plan”, which provides complimentary services (free unless a charge is indicated) including:
Notary.io offers the “Mobile Notary Plan” a $125 startup package. This package is for startup remote notaries and sole proprietorships who cannot provide proof of frequent notarizations. This package includes a $20 Notary University Training session, and five (5) prepaid Online Notarization Sessions.
5. The only cost after your initial set up is $16 for each notarization performed on the platform and Notary.io will provide a monthly invoice setting out each online transaction.
The $16 charge for each online notarization includes the creation and Texas required five (5) year storage of online notary’s electronic record (including the required video recording). Note that some states will have records retention periods longer than 5 years.
Also check with Notary.io for details and applicability of the $48 session cap/discount when multiple online notarizations are completed within the same online session.
For those of you wanting to incorporate online notarization into your workflow and/or choosing a RON Platform, I’m hoping that this article helps you learn, through my experience, how to become an online notary, answers your important questions, and assists you in making your platform decision. Fortunately, my RON Platform provider had a “turnkey” service walking me through each step including, platform training, discussion of the rules and requirements, and assisted in creating the digital certificate and electronic seal.
*The steps and requirements discussed in this article pertain to notaries and online notaries in Texas. The requirements in other states will vary, so consult the Secretary of State, or regulating agency in your state, which will usually provide the requirements for becoming a RON.
Steps to Become a Remote Online Notary
Step 1:
You must first be an active commissioned Traditional Notary Public.
With your active traditional commission, you may apply to be commissioned as an Online Notary Public, but you will need a few things discussed below in Step 2.
Step 2:
First, you will need a x.509 Digital Certificate. The digital certificate, also known as a digital signature, will be registered to you as a RON and will be filed with the Secretary of State, and is valid for two (2) years. The x.509 Digital Certificate will be your electronic signature in every online notarization you perform and must be dedicated solely for your online notarizations and no other purpose and must be x.509 compliant.
What does a x.509 Digital Certificate do? I’ll try to explain this in nontechnical language as it was explained to me. When you place your x.509 Digital “tamper evident” Certificate on an electronic notarized document, it will take a “snapshot” of that document on a given date and time, it will contain your information as the RON, and it will reflect if the document is the exact same document, or if the document has changed or been tampered with since the certificate was applied.
Second, you will need your online Electronic Notary Seal (Notary Stamp). This is an image file that looks exactly like your “ink stamp” notary seal. This electronic seal will need to be renewed when your traditional notary commission is renewed.
Step 3:
You will apply online for your Online Notary Commission on the Secretary of State website, upload your x.509 Digital Certificate, and Electronic Notary Seal, and pay an application fee via credit card to the Secretary of State. Once you are commissioned and sworn in you will need a RON Platform to perform online notarizations.
What is a RON Platform?
A Remote Online Notary Platform (“RON Platform”) is a secure online software platform wherein you will meet with your clients or other signing party remotely, identify them, administer an oath, if need be, complete affidavits, verifications, acknowledgments, or other notarial acts, and notarize their electronic documents. This is all done through a secure video conference, which will be recorded by and stored on the RON Platform service provider.
Recommended RON Platform: Notary.io
So, who do I recommend using for your RON Platform? I would absolutely recommend Notary.io!
While researching RON Platforms, I came across Notary.io. I asked them to be an Affiliate Partner with Paralegals Connect since I was impressed with their platform, quality of training, and services. Notary.io went above and beyond and gave me pointers on how to efficiently and effectively complete electronic online notarized documents.
Reasons to use Notary.io
Reason 1: Assistance throughout the Traditional and/or Online Notary Commission Process.
During your online training session, Notary.io will walk you and/or your notary staff through the online application process with the Texas Secretary of State. Notary.io provides professional training on Texas online notary rules and requirements to get you quickly up and running as an online notary.
Reason 2: Notary.io creates your x.509 Digital Certificate and Online Electronic Notary Seal.
Before my training, Notary.io requested that I email the following:
- Name(s) and email(s) of individuals participating in training.
- Notary ID Number of individuals participating in training. (Found on your notary stamp.)
- Sign a blank piece of paper with a thick marker, (like a sharpie) so they can digitize your signature.
Notary.io then creates the x.509 Digital Certificate and Electronic Notary Seal for you and your team!
Reason 3: Notary.io provides Professional Training on how to use the Notary.io Platform.
Reason 4: No Recurring Fees. There are no reoccurring annual or monthly software/platform fees, no minimum use charge, and fees for online notarizations are solely based on use ($16 per online notarization).
Reason 5: You access the Notary.io platform through your web browser so there is no app to install or update.
Online Notarization in a Nutshell
1. Login to the Notary.io platform, enter name and information about the signing party, select a method of identifying the signing party, and generate a link to the upcoming session. You may also add a client/matter number to track the session for billing your law firm’s client.
2. Email the signing party the session link, document(s) to be notarized, and date/time to meet online.
3. Online Notary joins the session. Signing party follows the link and Notary.io walks them through the identification process, obtains an electronic signature, and then the signing party meets the online Notary in the secure video room.
4. A recorded session is initiated, and the online Notary makes a statement of the method of identity (personal knowledge, photo ID credentialing plus knowledge-based authentication test, or other approved method).
5. Online Notary performs the necessary notarial acts that are also recorded.
6. The signing party electronically signs the document(s) and the recording and session ends.
7. Online Notary then completes the certificate following the rules and reflecting that the notarization was an online notarization and then applies the Electronic Seal and x.509 Digital Certificate signature to the document.
8. The Online Notary will have the “original” electronic file of the notarized document (typically in PDF format), and in Texas, you will need to create an image copy of the original for e-filing.
Bottom Line: So how much
does the entire process cost?
The good news is the cost was minimal to get started as a RON, and going forward I will only incur and expense when I use Notary.io’s platform.
1. Traditional Notary Public Commission.
Notary.io offers a $125 complete package for applying to become a new, or renewed, Traditional Texas Notary Commission, which includes your Texas SOS application fee, notary stamp, notary journal, and a $10,000 bond.
*The Notary.io Store also provides notary items such as notary stamps, embossers, seal ink, and notary journals.
2. Online Notary Public Commission.
The application is $51.35, paid directly to the Secretary of State.
3. x.509 Digital Certificate and Electronic Notary Seal.
$25 fee per notary, paid to Notary.io, which will be billed to account holder on the first month’s invoice.
4. Setup and Online Training: For business account holders (law firms, corporations with notaries as employees, contract paralegal businesses, etc.) Notary.io offers a “Business Plan”, which provides complimentary services (free unless a charge is indicated) including:
- Provides professional training on how to use the Notary.io platform.
- Provides professional training on Texas online notary rules and requirements.
- Provides the x.509 Certificate. ($25 for each 2-year x.509 certificate)
- Provides the electronic seal.
- Provides assistance in the online application process with the Texas Secretary of State.
Notary.io offers the “Mobile Notary Plan” a $125 startup package. This package is for startup remote notaries and sole proprietorships who cannot provide proof of frequent notarizations. This package includes a $20 Notary University Training session, and five (5) prepaid Online Notarization Sessions.
5. The only cost after your initial set up is $16 for each notarization performed on the platform and Notary.io will provide a monthly invoice setting out each online transaction.
The $16 charge for each online notarization includes the creation and Texas required five (5) year storage of online notary’s electronic record (including the required video recording). Note that some states will have records retention periods longer than 5 years.
Also check with Notary.io for details and applicability of the $48 session cap/discount when multiple online notarizations are completed within the same online session.
About the Author: Crystal Cornett is a Paralegal with over 19-years of experience in the legal industry. She earned her Paralegal Certificate from the University of Houston in March 2006. Crystal received her degree from Center for Advanced Legal Studies in 2010. She is a member of the Lambda Epsilon Chi National Honor Society for Paralegal / Legal Assistant Studies (LEX).
In February 2022, Crystal resigned from her position as a Real Estate paralegal after working in a law office for over 18 years. In March 2022, Crystal started a new career with Newhouse + Noblin as a paralegal recruiter to continue her passion to support paralegals and the legal community. Connect with Crystal on LinkedIn.
Crystal is the Founder of Paralegals Connect and creates The Paralegals Connect Magazine, which is distributed quarterly to our 38k worldwide members. This June we will celebrate the 10-Year Anniversary since the start of Paralegals Connect and the 5-Year Anniversary of The Paralegals Connect Magazine!
In February 2022, Crystal resigned from her position as a Real Estate paralegal after working in a law office for over 18 years. In March 2022, Crystal started a new career with Newhouse + Noblin as a paralegal recruiter to continue her passion to support paralegals and the legal community. Connect with Crystal on LinkedIn.
Crystal is the Founder of Paralegals Connect and creates The Paralegals Connect Magazine, which is distributed quarterly to our 38k worldwide members. This June we will celebrate the 10-Year Anniversary since the start of Paralegals Connect and the 5-Year Anniversary of The Paralegals Connect Magazine!
Paralegals Connect (“PC”): What is Justice Solutions Group and how did you become a Private Investigator?
We’re a full-service private investigations firm that specializes in asset searches, due diligence, litigation research and surveillance for law firms, capital, insurance, and third-party administrators. All the investigators here came from a variety of backgrounds, mostly law enforcement and military. I am a former police officer with the Department of Defense, and I worked with the US Navy and Marine Corps for several years before transitioning to the private sector, where I have worked in executive security and investigations for the past seventeen years.
My brother Tyler helped me start the company when he got out of the Navy and is our Director of Intelligence. We started JSG because we saw a huge need for competent and clear information and intelligence that wasn’t being provided to law firms at scale on a consistent and high-quality basis. Every day, we rely on our decades of experience to understand what our clients need, anticipate changes in the industry, and are constantly upgrading our capabilities to provide the best solutions and services possible.
PC: What services do your clients use the most in and what do you provide?
We provide a lot of different services, but we are known mainly for three primary things: Asset Searches with highly accurate and legal bank and brokerage account research, background checks, due diligence for litigation and capital finance, as well as Tier-1 surveillance agents to support our insurance and litigation clients.
To date, we’ve done thousands of asset searches and background reports and conducted over a hundred thousand hours of surveillance. We have offices in every time zone in the US, so we’re able to service clients nationally and globally, with whatever they need. Our private network of licensed, top-tier field investigators have been hand-selected and vetted to meet our extremely high standards, that way we can support our clients both with intelligence and field investigations, no matter what type of case.
PC: There are a lot of investigation companies out there – What sets JSG apart from your competition?
We’re here to help get our clients positive results, and to help them with whatever they need to assist their clients get positive results, so they have the best chance at a positive outcome in their case, and within the bounds of the law, we do whatever we can, and whatever it takes to get the best results. Our commitment to giving that best effort is what we think has really set us apart and contributed to the incredible growth we have seen over the last few years. We saw the handwriting on the wall early so-to-speak with police departments being stretched thin and not being able to help in a lot of scenarios, and we know that in litigation, family law, probate, and other fields of law, often the clients that law firms are working with are in one of the most difficult times in their life.
Every day we speak with clients going through some very stressful situations, and we know that even if we can’t help them at that exact point in time, we believe that we have a duty to listen and help them know that it will all be ok, it will work out, and life will move forward. We are in the business of helping others and helping people that are also helping others (paralegals!) by doing the work that matters in this world to create a level playing field and hopefully bend the arc towards justice.
We also know that it’s important that as we grow, we set the tone for the industry, and one of service and giving back is really important. We started a scholarship program three years ago called the “Future Mentor’s Scholarship”, where we award $2,500 to a student who embodies our company philosophy of mentoring and helping others. My partner Tyler is my “Little Bro” from the Big Brothers Big Sisters organization, and he and I have been brothers for over twenty years. Last year we had over fifteen hundred applicants and reading the essays we were impressed by so many great stories of helping and mentoring. In a world that can seem very ominous some days, we know there are a lot of young people right now that are doing the good work, and the future is very bright.
PC: What’s the hardest part about your job?
Knowing we can’t always help everyone. There is a great quote by Fred Rogers from TV’s ‘Mr. Rogers Neighborhood’ where he said, “When I was a boy and I would see scary things in the news, my mother would say to me, "Look for the helpers. You will always find people who are helping.”
Everyone here at JSG is a helper first, and “We’re here to help” is our internal company mantra. We’re growing as fast as we can to help as many people as we can, but there are some situations where we just simply don’t have access yet to intelligence or where we physically can’t intervene, and that’s hard for us. Every day our police, fire, EMS, and military are at the end of the day, good people trying to do good and help. This happens day in and day out and we often never realize how valuable and critical it is until we need it.
We know that paralegals, attorneys and what we do to support is vital and critical too, and we’re all in it together. We’re grateful to be a part of the legal world and leveraging all our experience to help others.
PC: What’s the craziest story / case you can tell us about as a PI?
Oh boy. There’s so many. I’ve worked thousands of cases and have seen and done probably everything…twice!
We had a recent case where the police could not help a client who had a young delivery driver that had decided to just steal $50k in custom-designed clothing, and just vanish. The client filed a police report immediately, but the police had no ability to help. Unfortunately, only serious violent crime takes all the bandwidth of detectives, these days.
We know that with stolen goods, the clock is ticking. With just a license plate and a first name we were able to identify the driver, have surveillance of his apartment within hours, and determine he was still in possession of the clothes. We knew that a felony arrest was possible, but we contacted him (and his mom…who obviously wasn’t happy) and were able to get everything back without incident. The driver of course claimed innocence and that he didn’t know he had the items, so he knew the odds were on his side the police would do nothing even if they eventually got around to it. We could have pressed charges if needed but the client just wanted to get the clothes back. The driver got lucky, and he knew it, so hopefully he thinks twice in the future.
PC: What’s the best way to contact you?
Do you do free consultations?
JSG: Yes! All our initial consultations on cases are free, and we love to talk to our law office clients about what they do and see if there’s anywhere, we can help. We do a lot of different things for a lot of different types of law, so just visit us on our website at jsgfirm.com and send us a message or call us at 800.278.9329 and our receptionist team will set up a consultation for you. You can also get our law office price guide at https://bit.ly/paralegalsconnect or by scanning the QR code. We look forward to talking with all the great paralegals here in the Paralegals Connect community!
We’re a full-service private investigations firm that specializes in asset searches, due diligence, litigation research and surveillance for law firms, capital, insurance, and third-party administrators. All the investigators here came from a variety of backgrounds, mostly law enforcement and military. I am a former police officer with the Department of Defense, and I worked with the US Navy and Marine Corps for several years before transitioning to the private sector, where I have worked in executive security and investigations for the past seventeen years.
My brother Tyler helped me start the company when he got out of the Navy and is our Director of Intelligence. We started JSG because we saw a huge need for competent and clear information and intelligence that wasn’t being provided to law firms at scale on a consistent and high-quality basis. Every day, we rely on our decades of experience to understand what our clients need, anticipate changes in the industry, and are constantly upgrading our capabilities to provide the best solutions and services possible.
PC: What services do your clients use the most in and what do you provide?
We provide a lot of different services, but we are known mainly for three primary things: Asset Searches with highly accurate and legal bank and brokerage account research, background checks, due diligence for litigation and capital finance, as well as Tier-1 surveillance agents to support our insurance and litigation clients.
To date, we’ve done thousands of asset searches and background reports and conducted over a hundred thousand hours of surveillance. We have offices in every time zone in the US, so we’re able to service clients nationally and globally, with whatever they need. Our private network of licensed, top-tier field investigators have been hand-selected and vetted to meet our extremely high standards, that way we can support our clients both with intelligence and field investigations, no matter what type of case.
PC: There are a lot of investigation companies out there – What sets JSG apart from your competition?
We’re here to help get our clients positive results, and to help them with whatever they need to assist their clients get positive results, so they have the best chance at a positive outcome in their case, and within the bounds of the law, we do whatever we can, and whatever it takes to get the best results. Our commitment to giving that best effort is what we think has really set us apart and contributed to the incredible growth we have seen over the last few years. We saw the handwriting on the wall early so-to-speak with police departments being stretched thin and not being able to help in a lot of scenarios, and we know that in litigation, family law, probate, and other fields of law, often the clients that law firms are working with are in one of the most difficult times in their life.
Every day we speak with clients going through some very stressful situations, and we know that even if we can’t help them at that exact point in time, we believe that we have a duty to listen and help them know that it will all be ok, it will work out, and life will move forward. We are in the business of helping others and helping people that are also helping others (paralegals!) by doing the work that matters in this world to create a level playing field and hopefully bend the arc towards justice.
We also know that it’s important that as we grow, we set the tone for the industry, and one of service and giving back is really important. We started a scholarship program three years ago called the “Future Mentor’s Scholarship”, where we award $2,500 to a student who embodies our company philosophy of mentoring and helping others. My partner Tyler is my “Little Bro” from the Big Brothers Big Sisters organization, and he and I have been brothers for over twenty years. Last year we had over fifteen hundred applicants and reading the essays we were impressed by so many great stories of helping and mentoring. In a world that can seem very ominous some days, we know there are a lot of young people right now that are doing the good work, and the future is very bright.
PC: What’s the hardest part about your job?
Knowing we can’t always help everyone. There is a great quote by Fred Rogers from TV’s ‘Mr. Rogers Neighborhood’ where he said, “When I was a boy and I would see scary things in the news, my mother would say to me, "Look for the helpers. You will always find people who are helping.”
Everyone here at JSG is a helper first, and “We’re here to help” is our internal company mantra. We’re growing as fast as we can to help as many people as we can, but there are some situations where we just simply don’t have access yet to intelligence or where we physically can’t intervene, and that’s hard for us. Every day our police, fire, EMS, and military are at the end of the day, good people trying to do good and help. This happens day in and day out and we often never realize how valuable and critical it is until we need it.
We know that paralegals, attorneys and what we do to support is vital and critical too, and we’re all in it together. We’re grateful to be a part of the legal world and leveraging all our experience to help others.
PC: What’s the craziest story / case you can tell us about as a PI?
Oh boy. There’s so many. I’ve worked thousands of cases and have seen and done probably everything…twice!
We had a recent case where the police could not help a client who had a young delivery driver that had decided to just steal $50k in custom-designed clothing, and just vanish. The client filed a police report immediately, but the police had no ability to help. Unfortunately, only serious violent crime takes all the bandwidth of detectives, these days.
We know that with stolen goods, the clock is ticking. With just a license plate and a first name we were able to identify the driver, have surveillance of his apartment within hours, and determine he was still in possession of the clothes. We knew that a felony arrest was possible, but we contacted him (and his mom…who obviously wasn’t happy) and were able to get everything back without incident. The driver of course claimed innocence and that he didn’t know he had the items, so he knew the odds were on his side the police would do nothing even if they eventually got around to it. We could have pressed charges if needed but the client just wanted to get the clothes back. The driver got lucky, and he knew it, so hopefully he thinks twice in the future.
PC: What’s the best way to contact you?
Do you do free consultations?
JSG: Yes! All our initial consultations on cases are free, and we love to talk to our law office clients about what they do and see if there’s anywhere, we can help. We do a lot of different things for a lot of different types of law, so just visit us on our website at jsgfirm.com and send us a message or call us at 800.278.9329 and our receptionist team will set up a consultation for you. You can also get our law office price guide at https://bit.ly/paralegalsconnect or by scanning the QR code. We look forward to talking with all the great paralegals here in the Paralegals Connect community!
You Just Got a Raise!
7/3/2020
By: Johnathan Bell
DID YOU REALIZE THAT YOUR PARALEGAL CERTIFICATE OR PARALEGAL PRACTICE JUST BECAME A BIT MORE VALUABLE?
On December 4, 2019, the ABA issued a formal opinion that directly affects the value of your work. The ABA, in Formal Opinion 489, indicated that clients are not property and when an attorney moves from one firm to another or even out on their own, the old firm must allow the client to choose whether he goes with the attorney, stays with the firm, or finds new representation altogether. Further, the former firm cannot withhold resources from the client either. The ethics rules do not allow non-competition clauses in partnership or employment agreements.
How does this affect your value to a firm or attorney?
Attorneys will be encouraged to start their own firms much more frequently than before. Departing attorneys won't necessarily have to start from scratch and can afford to hire skilled paralegals when they start their new firm.
Attorneys will have the ability to negotiate higher pay to remain with the current firm. In order to keep key associates, firms will have to pay their associates more if they cannot prevent the associates from leaving with existing clients. This will directly affect the paralegals as law firms will seek to be more reliant upon paralegals than associates, due to the risks associated with their departure and the increased expense. Further, since key paralegals can exit with an attorney, compensation may increase for top paralegals as well. Either way, firms will want to keep their key personnel happier, especially their top paralegals.
Law firms will be more dependent upon paralegals for client support. One strategy to keep your clients from leaving with a key associate is to have your top paralegals work with those clients through a principal or partner. The principal or partner will need greater paralegal support to avoid relying upon associates as a client contact.
Independent paralegals have an added marketing advantage.
While it is a very delicate conversation and I do not recommend you state this directly, an independent paralegal can't walk out the door with the firm's clients. Hence, as you negotiate your relationship with a firm, this is important to know and important that its communicated, albeit, delicately.
So, celebrate the small wins. If you decide to share this ruling, tread lightly and don't upset anyone. While it helps you in some ways, it could potentially undermine the stability of a firm. Additionally, there are often raw feelings when associates leave and start their own firms. Partners may feel that the associates are stealing their clients, while the associates feel that they have earned the trust and business of those clients. Plus, since many associates make between $60K - $120K per year (about $30 - $60 per hour) and have tremendous law school debt to manage, it is very easy for them to look at the billing rates of $225 - $325 per hour as a significant pay raise. You have to find the right place and the right time to share this information if you decide to share it at all. Many attorneys are not yet aware of this opinion.
More importantly, however, just be great at what you do! Become an expert in your space and know your worth. Your value will continue to increase exponentially.
How does this affect your value to a firm or attorney?
Attorneys will be encouraged to start their own firms much more frequently than before. Departing attorneys won't necessarily have to start from scratch and can afford to hire skilled paralegals when they start their new firm.
Attorneys will have the ability to negotiate higher pay to remain with the current firm. In order to keep key associates, firms will have to pay their associates more if they cannot prevent the associates from leaving with existing clients. This will directly affect the paralegals as law firms will seek to be more reliant upon paralegals than associates, due to the risks associated with their departure and the increased expense. Further, since key paralegals can exit with an attorney, compensation may increase for top paralegals as well. Either way, firms will want to keep their key personnel happier, especially their top paralegals.
Law firms will be more dependent upon paralegals for client support. One strategy to keep your clients from leaving with a key associate is to have your top paralegals work with those clients through a principal or partner. The principal or partner will need greater paralegal support to avoid relying upon associates as a client contact.
Independent paralegals have an added marketing advantage.
While it is a very delicate conversation and I do not recommend you state this directly, an independent paralegal can't walk out the door with the firm's clients. Hence, as you negotiate your relationship with a firm, this is important to know and important that its communicated, albeit, delicately.
So, celebrate the small wins. If you decide to share this ruling, tread lightly and don't upset anyone. While it helps you in some ways, it could potentially undermine the stability of a firm. Additionally, there are often raw feelings when associates leave and start their own firms. Partners may feel that the associates are stealing their clients, while the associates feel that they have earned the trust and business of those clients. Plus, since many associates make between $60K - $120K per year (about $30 - $60 per hour) and have tremendous law school debt to manage, it is very easy for them to look at the billing rates of $225 - $325 per hour as a significant pay raise. You have to find the right place and the right time to share this information if you decide to share it at all. Many attorneys are not yet aware of this opinion.
More importantly, however, just be great at what you do! Become an expert in your space and know your worth. Your value will continue to increase exponentially.
About the Author:
Johnathan Bell is an independent Foreclosure Defense and Bankruptcy paralegal serving multiple attorneys and law firms in New York and Connecticut. He is a member of the New York City Paralegal Association, and he believes paralegals are the backbone of the legal profession. Sometimes he thinks he is funny and could have made a living as a stand-up comedian. His wife disagrees.
Johnathan Bell is an independent Foreclosure Defense and Bankruptcy paralegal serving multiple attorneys and law firms in New York and Connecticut. He is a member of the New York City Paralegal Association, and he believes paralegals are the backbone of the legal profession. Sometimes he thinks he is funny and could have made a living as a stand-up comedian. His wife disagrees.
The Ontario Paralegal Structure
7/3/2020
By: Jeffrey Smith
The Law Society of Ontario began licensing paralegals as independent representatives in 2007. This was not a major shift. In fact, paralegals had been independent advocates for people well before the licensing came about. Formerly, paralegals were known as “court agents.” In order to become licensed an applicant must have a college diploma and must also pass a full day examination and a comprehensive background check.
Paralegals in Ontario are licensed by the same body that licenses lawyers. This has not been without significant controversy. Paralegals are regulated by their competition, which by its very nature restricts our practice to highly defined areas and often areas which aren’t appealing to lawyers to begin with. We are bound by the exact same rules and the exact same standards as lawyers when practicing within our scope.
Our role is expected to further develop with paralegals being able to act as notaries and take on family law matters. Although not confirmed, I believe the next step would also be for paralegals to accept and take on “legal aid matters.” Legal aid, for those who aren’t familiar with it, is a government funded service that pays for lawyers to represent clients in certain matters.
There have been issues with paralegals practicing out of scope, non-payment of fees, and a few non-competence issues from paralegals who have been grandfathered into the practice. Most of the convictions against paralegals by the Law Society Tribunal seem to be for violating rules that restrict our practice or our advertising, but not very many wherein competence is the heart of the issue.
Paralegals are currently licensed to appear at any board, agency, or tribunal in Ontario. Under the Immigration and Refugee Protection Act, we can represent before the federal tribunal, although the Law Society of Ontario is of the position we can’t represent fully at the Immigration and Refugee Board. This issue will be resolved through the courts at some later juncture and is much more complicated than I described in the previous sentence.
Paralegals can also appear at any matter under the Provincial Offences Act¸ and for a whole host of Criminal Code offences, when the prosecution is proceeding summarily (almost like a misdemeanor), and on cases that are proceeding in the Small Claims Court, which hears matters up to $35,000.00. The rule of thumb is if a matter is being heard at the Ontario Court of Justice, generally speaking, we can appear there.
Our representation is full representation and includes selecting the forms, drafting the pleadings, and running the trials.
A full list of approved criminal offences, can be found at:
https://lso.ca/about-lso/legislation-rules/permitted-criminal-code-summary-conviction-offence.
Paralegals who don’t practice fully independently will work under lawyers as a law clerk. This is more analogous to the American version of a paralegal. A paralegal working under a lawyer can take on a murder case, a family law matter, or any other matter, up to, but not including appearing at court - except with some exceptions when appearing as an agent for their lawyer. In many cases, paralegals will work both as a paralegal and as a law clerk for a law office. So, for example, if a client comes in with a small claims matter, the law firm and the client can experience considerable savings by having the paralegal take care of the matter and run the trial. Many colleges offer a double diploma option enabling students earn a diploma as a law clerk and as a paralegal.
We provide a tremendous access to justice for our clients. We can often put in twice the amount of work than a lawyer to represent and defend someone. Our criminal scope is mostly poverty related crimes. Our Provincial Offences Act is comprised mostly traffic tickets, and our civil litigation is small claims. We work with the most marginalized members of our community. It is my hope that America will adopt a similar model so that people aren’t “priced out” from the justice system. It is also my hope that in Ontario and throughout Canada we will garner more respect and trust from the judiciary and be permitted in a wider array of matters.
Paralegals in Ontario are licensed by the same body that licenses lawyers. This has not been without significant controversy. Paralegals are regulated by their competition, which by its very nature restricts our practice to highly defined areas and often areas which aren’t appealing to lawyers to begin with. We are bound by the exact same rules and the exact same standards as lawyers when practicing within our scope.
Our role is expected to further develop with paralegals being able to act as notaries and take on family law matters. Although not confirmed, I believe the next step would also be for paralegals to accept and take on “legal aid matters.” Legal aid, for those who aren’t familiar with it, is a government funded service that pays for lawyers to represent clients in certain matters.
There have been issues with paralegals practicing out of scope, non-payment of fees, and a few non-competence issues from paralegals who have been grandfathered into the practice. Most of the convictions against paralegals by the Law Society Tribunal seem to be for violating rules that restrict our practice or our advertising, but not very many wherein competence is the heart of the issue.
Paralegals are currently licensed to appear at any board, agency, or tribunal in Ontario. Under the Immigration and Refugee Protection Act, we can represent before the federal tribunal, although the Law Society of Ontario is of the position we can’t represent fully at the Immigration and Refugee Board. This issue will be resolved through the courts at some later juncture and is much more complicated than I described in the previous sentence.
Paralegals can also appear at any matter under the Provincial Offences Act¸ and for a whole host of Criminal Code offences, when the prosecution is proceeding summarily (almost like a misdemeanor), and on cases that are proceeding in the Small Claims Court, which hears matters up to $35,000.00. The rule of thumb is if a matter is being heard at the Ontario Court of Justice, generally speaking, we can appear there.
Our representation is full representation and includes selecting the forms, drafting the pleadings, and running the trials.
A full list of approved criminal offences, can be found at:
https://lso.ca/about-lso/legislation-rules/permitted-criminal-code-summary-conviction-offence.
Paralegals who don’t practice fully independently will work under lawyers as a law clerk. This is more analogous to the American version of a paralegal. A paralegal working under a lawyer can take on a murder case, a family law matter, or any other matter, up to, but not including appearing at court - except with some exceptions when appearing as an agent for their lawyer. In many cases, paralegals will work both as a paralegal and as a law clerk for a law office. So, for example, if a client comes in with a small claims matter, the law firm and the client can experience considerable savings by having the paralegal take care of the matter and run the trial. Many colleges offer a double diploma option enabling students earn a diploma as a law clerk and as a paralegal.
We provide a tremendous access to justice for our clients. We can often put in twice the amount of work than a lawyer to represent and defend someone. Our criminal scope is mostly poverty related crimes. Our Provincial Offences Act is comprised mostly traffic tickets, and our civil litigation is small claims. We work with the most marginalized members of our community. It is my hope that America will adopt a similar model so that people aren’t “priced out” from the justice system. It is also my hope that in Ontario and throughout Canada we will garner more respect and trust from the judiciary and be permitted in a wider array of matters.
About the Author:
Jeffrey Smith is a licensed paralegal, licensed by the Law Society of Ontario, having graduated in 2019. Jeffrey has a background in police foundations, private investigations, regulatory complains, several certifications in forensics and investigations, as well as some psychology training and certifications.
Jeffrey currently owns and operates a full-service paralegal office, within the province of Ontario, as JD Smith’s Legal Services, the website is jdsmith.legal.
Jeffrey Smith is a licensed paralegal, licensed by the Law Society of Ontario, having graduated in 2019. Jeffrey has a background in police foundations, private investigations, regulatory complains, several certifications in forensics and investigations, as well as some psychology training and certifications.
Jeffrey currently owns and operates a full-service paralegal office, within the province of Ontario, as JD Smith’s Legal Services, the website is jdsmith.legal.
By: Tami Riggs
In any job search you will be screened, judged, and measured against other applicants. Employers want the ideal candidate, the perfect addition, and the right fit.
They are sizing you up - looking for standout traits, specific qualities, education, and experience which demonstrate you are capable of performing the duties assigned to a particular role. Seek out any career counseling professional, recruiter for coaching, or conduct an internet search, and you will have unlimited access to countless training resources. They will break down the anatomy of an interview and offer suggestions for what to wear, what to bring, and how to “wow” a potential employer. Everything you need to increase your chances for success and not tank in the process is at your fingertips.
Being prepared for an interview is important. Employers want to know that you are a good match for them and that you will be able to make meaningful contributions. A job offer is unlikely if you have done zero homework on the opportunity, show up late, fail to look the part, or are unable to articulate how your skills and accomplishments could translate to the role.
It is equally important to determine whether a potential employer is a good match for YOU! Every company will have a different organizational structure and personality. Fleshing out the nuts and bolts of a new position requires more than a review of the job description, pay scale, and benefit package.
Use the interview as an opportunity to gauge the potential employer’s ability to meet your needs. The meeting is as much for you as it is for them. Make note of your observations and when given the opportunity for questions, ask the ones that will help you decide whether or not to take the job if it is offered. It is important to get an overall feel for the office culture, the challenges, and the benefits of working for an organization. The interview is a two-way street and you should walk away confident in your ability to fit in and be successful.
5 Key Questions to ask During an Interview:
1. Is the position open due to an internal promotion?
What you are trying to glean from this question is whether the company is adding jobs or if the role was recently vacated. If several people have left a position it might indicate volatility. A newly created position can be equally risky, especially if performance expectations are poorly defined, or if the company is unsure about a permanent addition to their team. However, it could also signify company growth and a great opportunity to start or advance your career. Asking this question will usually reveal if there is upward mobility or opportunities to progress within an organization.
2. What is your onboarding process?
This should not be confused with orientation. What you want to know is if there is a plan to help socialize new employees and assimilate them to company policies and workflow. A deeper dive should give you information on how learning and improvement are supported. Mentorships, job shadowing, cross-departmental training, and professional development can be positive indicators that the organization places emphasis on growing their employees and retaining them long term.
3. What is the most important thing you would expect me to accomplish in the first 30 days, 60 days, 90 days, 6 months, and/or year?
This question is designed to give you information on the exact goals an organization has for a role, expectations which need to be met, and results which need to be delivered. Not only will it give clues as to the workload volume and associated deadlines, but it will also provide some specific insights into what the work-life balance may look like.
4. How will I receive feedback regarding my performance during the introductory period and thereafter?
Post-hire check ins and evaluations are important. They provide opportunities to review accomplishments, discuss areas where improvement is needed, set goals, and plan future actions. Employers who incorporate staff support, career development, and regular performance discussions demonstrate that they are committed to your professional growth, happiness, and success.
5. Would you be able to show me around the office?
Observe the physical environment. Cluttered or dirty areas can be an indicator of company disorganization. Just like a person’s appearance, the appearance of an office makes an important first impression and speaks volumes about its culture and work style. If possible, check out the meeting room, lunchroom, breakroom, and washroom. Are these areas in disarray? Often, there is a negative relationship between messiness and productivity.
Consider the greeting you receive and how employees speak to you and others. Are they open and friendly or rude and abrasive? Is their tone formal or informal? A warm and inviting reception by staff who are encouraged to converse and engage with you is ideal. How they interact with each other is equally important.
Assess employee morale and non-verbal communication.
Are employees smiling and communicating behind closed doors? Do they appear to be on task or completely overwhelmed? Non-verbal cues and body language convey important interpersonal and emotional messages about office dynamics and job satisfaction. If they are negative it can signal upspoken issues and other problems, such as slow business, inadequate staffing, or disengagement.
Present yourself as someone who wants a legal position.
This means showing up on time for the interview dressed appropriately with a resume that reflects your training and background. Ask questions so that you understand the role, the firm, it’s organizational and cultural structure and how you would be a good fit for the job. Finally, mail a thank you note after the interview.
Not only is the prospect for more jobs apparent, but as new practice areas also evolve to address emerging issues, a variety of new and different jobs are anticipated on the legal landscape. The scope of work for paralegals is expanding and the outlook is bright. Paralegals have been in high demand and will likely remain so for the foreseeable future.
They are sizing you up - looking for standout traits, specific qualities, education, and experience which demonstrate you are capable of performing the duties assigned to a particular role. Seek out any career counseling professional, recruiter for coaching, or conduct an internet search, and you will have unlimited access to countless training resources. They will break down the anatomy of an interview and offer suggestions for what to wear, what to bring, and how to “wow” a potential employer. Everything you need to increase your chances for success and not tank in the process is at your fingertips.
Being prepared for an interview is important. Employers want to know that you are a good match for them and that you will be able to make meaningful contributions. A job offer is unlikely if you have done zero homework on the opportunity, show up late, fail to look the part, or are unable to articulate how your skills and accomplishments could translate to the role.
It is equally important to determine whether a potential employer is a good match for YOU! Every company will have a different organizational structure and personality. Fleshing out the nuts and bolts of a new position requires more than a review of the job description, pay scale, and benefit package.
Use the interview as an opportunity to gauge the potential employer’s ability to meet your needs. The meeting is as much for you as it is for them. Make note of your observations and when given the opportunity for questions, ask the ones that will help you decide whether or not to take the job if it is offered. It is important to get an overall feel for the office culture, the challenges, and the benefits of working for an organization. The interview is a two-way street and you should walk away confident in your ability to fit in and be successful.
5 Key Questions to ask During an Interview:
1. Is the position open due to an internal promotion?
What you are trying to glean from this question is whether the company is adding jobs or if the role was recently vacated. If several people have left a position it might indicate volatility. A newly created position can be equally risky, especially if performance expectations are poorly defined, or if the company is unsure about a permanent addition to their team. However, it could also signify company growth and a great opportunity to start or advance your career. Asking this question will usually reveal if there is upward mobility or opportunities to progress within an organization.
2. What is your onboarding process?
This should not be confused with orientation. What you want to know is if there is a plan to help socialize new employees and assimilate them to company policies and workflow. A deeper dive should give you information on how learning and improvement are supported. Mentorships, job shadowing, cross-departmental training, and professional development can be positive indicators that the organization places emphasis on growing their employees and retaining them long term.
3. What is the most important thing you would expect me to accomplish in the first 30 days, 60 days, 90 days, 6 months, and/or year?
This question is designed to give you information on the exact goals an organization has for a role, expectations which need to be met, and results which need to be delivered. Not only will it give clues as to the workload volume and associated deadlines, but it will also provide some specific insights into what the work-life balance may look like.
4. How will I receive feedback regarding my performance during the introductory period and thereafter?
Post-hire check ins and evaluations are important. They provide opportunities to review accomplishments, discuss areas where improvement is needed, set goals, and plan future actions. Employers who incorporate staff support, career development, and regular performance discussions demonstrate that they are committed to your professional growth, happiness, and success.
5. Would you be able to show me around the office?
Observe the physical environment. Cluttered or dirty areas can be an indicator of company disorganization. Just like a person’s appearance, the appearance of an office makes an important first impression and speaks volumes about its culture and work style. If possible, check out the meeting room, lunchroom, breakroom, and washroom. Are these areas in disarray? Often, there is a negative relationship between messiness and productivity.
Consider the greeting you receive and how employees speak to you and others. Are they open and friendly or rude and abrasive? Is their tone formal or informal? A warm and inviting reception by staff who are encouraged to converse and engage with you is ideal. How they interact with each other is equally important.
Assess employee morale and non-verbal communication.
Are employees smiling and communicating behind closed doors? Do they appear to be on task or completely overwhelmed? Non-verbal cues and body language convey important interpersonal and emotional messages about office dynamics and job satisfaction. If they are negative it can signal upspoken issues and other problems, such as slow business, inadequate staffing, or disengagement.
Present yourself as someone who wants a legal position.
This means showing up on time for the interview dressed appropriately with a resume that reflects your training and background. Ask questions so that you understand the role, the firm, it’s organizational and cultural structure and how you would be a good fit for the job. Finally, mail a thank you note after the interview.
Not only is the prospect for more jobs apparent, but as new practice areas also evolve to address emerging issues, a variety of new and different jobs are anticipated on the legal landscape. The scope of work for paralegals is expanding and the outlook is bright. Paralegals have been in high demand and will likely remain so for the foreseeable future.
About the Author:
Tami Riggs is Director of Outreach and Career Services at Center for Advanced Legal Studies in Houston, Texas. She has an extensive and varied professional background that spans criminal justice, paralegal education, and international school marketing and communication. Her career has been guided by a focus on developing strategic partnerships that facilitate school growth and student opportunity. She holds a Bachelor of Science Degree in Criminal Justice from Texas State University. Connect with Tami on LinkedIn.
Tami Riggs is Director of Outreach and Career Services at Center for Advanced Legal Studies in Houston, Texas. She has an extensive and varied professional background that spans criminal justice, paralegal education, and international school marketing and communication. Her career has been guided by a focus on developing strategic partnerships that facilitate school growth and student opportunity. She holds a Bachelor of Science Degree in Criminal Justice from Texas State University. Connect with Tami on LinkedIn.
By: Candess Zona-Mendola
I have worked remotely for several years. So, when the stay-home orders hit, my firm did not have downtime. We continued as if it were any other day. But there was something new going on at home. I still had to work. I still have an attorney and clients who need me. When I am working, I need to focus. I cannot work distracted. But how was I going to find focus during crisis panic, homeschooling, mothering, and isolation? It has not been easy.
I have one mantra: I will survive and thrive. Why do I tell you this? Because I want you to know that you still have control over your work. You still have the ability to be productive during this time.
Here are tips to help get you through this:
1. Create a dedicated workspace.
I have learned that without one, I never “leave” work to be “home.” Instead, I am working from the moment I wake to the moment I go to sleep. By having a dedicated workspace, I can walk away from work (even if I’m just walking to the next room). I can go outside for a break. I can leave work to make dinner for my kids. I can sleep.
Whether you have an apartment or a multi-bedroom home, you too can do this. Take over the bedroom or the kitchen table. Go outside and work in the fresh air. Create a workspace and hours where no one will bother you.
2. Communication.
If you don’t communicate with your attorney every day, now is the time to start. I’ve established “morning check-ins” where I email my attorney a list of what I’m working on for the day. We set up calls or video conferences when there are projects we’re working on together. He also keeps me posted on what he’s doing.
Communication is not just about work. You need to be real with your attorney about what is going on at home. You have been told to leave your personal life at home, but that does not work here. Your bosses need to know what is going on. They can’t help you or make creative solutions without this knowledge.
3. You have Control.
Many paralegals have lost their jobs recently because they (or their law firms) haven’t found a way to make it work. There have been many reasons for this. “I just can’t focus at home.” “My house has slow internet.” “I don’t know how to use the software the firm wants me to use.” These are excuses, not solutions.
You can make this work. You need to take control. It is okay to change or reduce your work hours because you need to care for kids. But it is not ok to assume you’re going to get paid to “not work.” There are solutions out there as long as you are willing to look for them.
4. De-Stress and Prioritize.
You are likely overwhelmed right now. I get it. I was too. If you feel anxiety coming on, try meditating: Stop what you are doing, set your alarm for three minutes, and breathe deeply in and out. Your brain will wander but bring it back to now. Feel what your body feels. Listen to what is happening around you. Do this often. It helps relieve your stress.
Now, let’s talk priorities. If your plate is like mine, it is overflowing. But not everything is pressing. And you can’t do everything at once. You have to prioritize. What deadlines are coming up? Do those first. What does your attorney need? Do that next. Ask yourself what matters now and what can be done later. Prioritizing makes it all more manageable, and it helps you focus on one thing at a time.
5. Be Productive Amid Chaos.
How do you eat a whole elephant? One bite at a time. Productivity will come as you find your workflow. Be flexible. What works one week may not work the next one. That’s okay. Just don’t give up. Continue to look for creative solutions until there’s normalcy again. You will find that you are able to be as productive, if not more, than you were before.
Remember, you can do this!
I have one mantra: I will survive and thrive. Why do I tell you this? Because I want you to know that you still have control over your work. You still have the ability to be productive during this time.
Here are tips to help get you through this:
1. Create a dedicated workspace.
I have learned that without one, I never “leave” work to be “home.” Instead, I am working from the moment I wake to the moment I go to sleep. By having a dedicated workspace, I can walk away from work (even if I’m just walking to the next room). I can go outside for a break. I can leave work to make dinner for my kids. I can sleep.
Whether you have an apartment or a multi-bedroom home, you too can do this. Take over the bedroom or the kitchen table. Go outside and work in the fresh air. Create a workspace and hours where no one will bother you.
2. Communication.
If you don’t communicate with your attorney every day, now is the time to start. I’ve established “morning check-ins” where I email my attorney a list of what I’m working on for the day. We set up calls or video conferences when there are projects we’re working on together. He also keeps me posted on what he’s doing.
Communication is not just about work. You need to be real with your attorney about what is going on at home. You have been told to leave your personal life at home, but that does not work here. Your bosses need to know what is going on. They can’t help you or make creative solutions without this knowledge.
3. You have Control.
Many paralegals have lost their jobs recently because they (or their law firms) haven’t found a way to make it work. There have been many reasons for this. “I just can’t focus at home.” “My house has slow internet.” “I don’t know how to use the software the firm wants me to use.” These are excuses, not solutions.
You can make this work. You need to take control. It is okay to change or reduce your work hours because you need to care for kids. But it is not ok to assume you’re going to get paid to “not work.” There are solutions out there as long as you are willing to look for them.
4. De-Stress and Prioritize.
You are likely overwhelmed right now. I get it. I was too. If you feel anxiety coming on, try meditating: Stop what you are doing, set your alarm for three minutes, and breathe deeply in and out. Your brain will wander but bring it back to now. Feel what your body feels. Listen to what is happening around you. Do this often. It helps relieve your stress.
Now, let’s talk priorities. If your plate is like mine, it is overflowing. But not everything is pressing. And you can’t do everything at once. You have to prioritize. What deadlines are coming up? Do those first. What does your attorney need? Do that next. Ask yourself what matters now and what can be done later. Prioritizing makes it all more manageable, and it helps you focus on one thing at a time.
5. Be Productive Amid Chaos.
How do you eat a whole elephant? One bite at a time. Productivity will come as you find your workflow. Be flexible. What works one week may not work the next one. That’s okay. Just don’t give up. Continue to look for creative solutions until there’s normalcy again. You will find that you are able to be as productive, if not more, than you were before.
Remember, you can do this!
About the Author:
Candess Zona-Mendola is a Trial Paralegal at a national law firm that helps victims of food poisoning outbreaks. She is the author of The Indispensable Paralegal—Your Guide to Getting It All Done, a paralegal guidebook published by Trial Guides. She has been featured on several paralegal media sites and podcasts, including The Paralegal Voice through the Legal Talk Network, and NALA’s webinar series.
Candess Zona-Mendola is a Trial Paralegal at a national law firm that helps victims of food poisoning outbreaks. She is the author of The Indispensable Paralegal—Your Guide to Getting It All Done, a paralegal guidebook published by Trial Guides. She has been featured on several paralegal media sites and podcasts, including The Paralegal Voice through the Legal Talk Network, and NALA’s webinar series.
By: Kylie Clayton
Do you ever sit back and think to yourself, “I would have done this so differently, if I just would have known _______?
That was my first thought when I was asked to present to a college paralegal course. What better way to educate the next group of paralegals than to tell them what I wish I would have known. When I reached out to an online group of paralegals, the responses were very quick and on point.
In no particular order, the top 20 things I wish I would have known are:
All in all, when it comes to a new paralegal the most important thing is to know that you are not alone, and we have all been there. There are now so many great resources and mentors ready and willing to assist in all aspects. We have been in your shoes and are excited to help bring up the newest group of paralegals into the ever-growing profession.
In no particular order, the top 20 things I wish I would have known are:
- Be nice—especially to the court clerks and the bailiffs. They are your lifeline with the courts.
- Document everything—each time you touch a file, notes, and time entries for referencing back to.
- Double-check your calendar hearings, dates, and deadlines.
- Admit to your mistakes—right away! Someone will find them. Better you point them out instead of opposing counsel.
- Embrace change, nothing stays the same.
- Always be prepared when you meet with your attorney.
- Know your courts! They all have different local rules and Judges want different things in different ways.
- Do not wait until you are swamped to let your attorney know you are behind, ask for help when you need it.
- Slow down—proofread again and again.
- Ask questions and take notes—each firm does things differently, be a sponge and learn all that you can from day one.
- Create a procedure book for yourself for all you do for quick reference. At some point you will be asked to train a new paralegal, and this will be a major time saver.
- Take pride in your work—when your attorney looks good, you look good!
- Follow your gut—if something seems off, say something.
- It’s okay to play the devil’s advocate with your attorney—sometimes a new perspective on an old case can make all the difference.
- Never give your attorney originals of anything.
- Know your worth, don’t let people walk all over you.
- Save as a template every type of document that you prepare, with all confidential information removed for future use.
- Learn on the job—what they teach you in school is not generally what you will be doing on a day-to-day basis.
- Don’t take an attorney’s bad day personally—we all have them.
- Breathe—it will all be okay.
All in all, when it comes to a new paralegal the most important thing is to know that you are not alone, and we have all been there. There are now so many great resources and mentors ready and willing to assist in all aspects. We have been in your shoes and are excited to help bring up the newest group of paralegals into the ever-growing profession.
About the Author:
Kylie Clayton has worked in finance and debt resolution for over 15 years. As the paralegal at Patino Law Office, Kylie supports clients in all types of debt resolution cases from Chapter 13 plans for individuals to complex agricultural and business workouts. She holds a Bachelor of Arts in Political Science from the University of Nebraska at Omaha and completed her paralegal certification through the College of St. Mary.
Kylie Clayton has worked in finance and debt resolution for over 15 years. As the paralegal at Patino Law Office, Kylie supports clients in all types of debt resolution cases from Chapter 13 plans for individuals to complex agricultural and business workouts. She holds a Bachelor of Arts in Political Science from the University of Nebraska at Omaha and completed her paralegal certification through the College of St. Mary.
The whole world has been rocked by Covid-19. Completely shaken to its core. People are full of anxiety right now and trying their best to make it through each day. This is an unprecedented time that we all hope to soon forget. But, for now, let us appreciate that we are not alone—even if we must stay at least 6 feet apart!
We know many of you are now working from home, which is challenging even for the seasoned remote worker. It is tricky juggling work, home life, your children’s education, and countless distractions all day long. Now is a great time to join our Mentorship Program, so you can get or give support to another member of our community.
We know some of you are still expected to be in the office every day, regardless of social distancing. We understand you are in between a rock and a hard place. You may want to talk with your boss about reconsidering a work-from-home option.
We are aware that many of you have been laid off or fired from your jobs. Worst. Timing. Ever. Know that the Paralegals Connect community is here for you! Keep your eye on our Employment Board for the latest job opportunities.
We have compiled a list of resources to answer some of your questions and help you through this time. Most importantly, please stay safe out there and continue taking every precaution to #flattenthecurve.
We know many of you are now working from home, which is challenging even for the seasoned remote worker. It is tricky juggling work, home life, your children’s education, and countless distractions all day long. Now is a great time to join our Mentorship Program, so you can get or give support to another member of our community.
We know some of you are still expected to be in the office every day, regardless of social distancing. We understand you are in between a rock and a hard place. You may want to talk with your boss about reconsidering a work-from-home option.
We are aware that many of you have been laid off or fired from your jobs. Worst. Timing. Ever. Know that the Paralegals Connect community is here for you! Keep your eye on our Employment Board for the latest job opportunities.
We have compiled a list of resources to answer some of your questions and help you through this time. Most importantly, please stay safe out there and continue taking every precaution to #flattenthecurve.
By: Tami Riggs
As a range of containment measures are implemented to mitigate the spread of coronavirus, consider how you can make the best use of your time. The following activities can help you gain valuable work skills to stand out in today's competitive job market.
1. Attend class!
Attendance in class is a big indicator of your reliability and performance. Be in class and take advantage of the expertise and experience offered by our faculty.
2. Work on your resume and cover letter.
Create these documents from scratch or customize existing ones. The Office of Career Services at Center for Advanced Legal Studies (“CALS”) has moved to a remote format of service but remains available to assist students and alumni and can provide sample templates and expert advice.
3. Craft your elevator speech and define your professional persona.
This is a brief but compelling summary (1 minute or less) of your background and experience and what skills you offer. It should be short but adequately explain who you are, what you can do, and why you should be considered. This introduction can be used during interviews, when you meet a potential business connection, at networking events, job fairs, career expos, in your resume, and on social media profiles.
4. Clean up your social media presence.
Hiring managers look at social media accounts and posts to learn about potential candidates and their personalities, interests, and activities. Assess your online presence from an outside perspective, implement privacy settings, and scrub material that might be considered inappropriate. A regrettable post or photo could hurt your job search.
5. Create a professional e-portfolio and link it to your resume.
An electronic portfolio is a digital compilation of work and other activities and evidence that showcases student learning, skill development, and career progression. It is assembled and managed on the web and typically includes files, images, multimedia, blog entries, and hyperlinks. Your class assignments can be used to customize and personalize the collection.
6. Access free online tutorials to improve your writing and typing.
Many lessons are available that address spelling, grammar, punctuation and keyboarding skills. Online learning tools and resources can help you build upon your academic and technical skills.
7. Listen to podcasts and webinars.
There is a rich landscape of informative recordings that support professional skills development and provide practical tips and inspiration on how to develop and succeed in your career.
8. Continue learning and reading.
Employers value candidates who stay abreast of the latest industry trends and engage in activities that deepen their knowledge and improve career readiness.
There is fear and uncertainty surrounding the COVID-19 situation. We are all grappling with it in different ways. However, you can take steps to keep your professional development continuous and strengthen yourself personally during this crisis. Hang in there!
Attendance in class is a big indicator of your reliability and performance. Be in class and take advantage of the expertise and experience offered by our faculty.
2. Work on your resume and cover letter.
Create these documents from scratch or customize existing ones. The Office of Career Services at Center for Advanced Legal Studies (“CALS”) has moved to a remote format of service but remains available to assist students and alumni and can provide sample templates and expert advice.
3. Craft your elevator speech and define your professional persona.
This is a brief but compelling summary (1 minute or less) of your background and experience and what skills you offer. It should be short but adequately explain who you are, what you can do, and why you should be considered. This introduction can be used during interviews, when you meet a potential business connection, at networking events, job fairs, career expos, in your resume, and on social media profiles.
4. Clean up your social media presence.
Hiring managers look at social media accounts and posts to learn about potential candidates and their personalities, interests, and activities. Assess your online presence from an outside perspective, implement privacy settings, and scrub material that might be considered inappropriate. A regrettable post or photo could hurt your job search.
5. Create a professional e-portfolio and link it to your resume.
An electronic portfolio is a digital compilation of work and other activities and evidence that showcases student learning, skill development, and career progression. It is assembled and managed on the web and typically includes files, images, multimedia, blog entries, and hyperlinks. Your class assignments can be used to customize and personalize the collection.
6. Access free online tutorials to improve your writing and typing.
Many lessons are available that address spelling, grammar, punctuation and keyboarding skills. Online learning tools and resources can help you build upon your academic and technical skills.
7. Listen to podcasts and webinars.
There is a rich landscape of informative recordings that support professional skills development and provide practical tips and inspiration on how to develop and succeed in your career.
8. Continue learning and reading.
Employers value candidates who stay abreast of the latest industry trends and engage in activities that deepen their knowledge and improve career readiness.
There is fear and uncertainty surrounding the COVID-19 situation. We are all grappling with it in different ways. However, you can take steps to keep your professional development continuous and strengthen yourself personally during this crisis. Hang in there!
bout the Author:
Tami Riggs is Director of Outreach and Career Services at Center for Advanced Legal Studies in Houston, Texas. She has an extensive and varied professional background that spans criminal justice, paralegal education, and international school marketing and communication. Her career has been guided by a focus on developing strategic partnerships that facilitate school growth and student opportunity. She holds a Bachelor of Science Degree in Criminal Justice from Texas State University. Connect with Tami on LinkedIn.
Tami Riggs is Director of Outreach and Career Services at Center for Advanced Legal Studies in Houston, Texas. She has an extensive and varied professional background that spans criminal justice, paralegal education, and international school marketing and communication. Her career has been guided by a focus on developing strategic partnerships that facilitate school growth and student opportunity. She holds a Bachelor of Science Degree in Criminal Justice from Texas State University. Connect with Tami on LinkedIn.
Best Virtual Paralegal LLC
Best Virtual Paralegal LLC (The Attorney Panic Button™) is a nationally recognized boutique consulting company comprised of experienced paralegals, administrative assistants, educators, content creators, dedicated to reinventing the way attorneys and paralegal work together™.
Life as an entrepreneur is a thrilling, daunting, hot mess adventure and it can be very lonely. Legal entrepreneurs should not build their empires alone. We specialize in helping legal professionals tap into genius ideas, gain clarity, and build thriving, scalable, efficient firms at affordable customized rates.
Whether you are an attorney, paralegal, paralegal association, or paralegal organization, we have services for you!
WHAT WE DO
LET'S DISCUSS WHAT'S NEXT
Do you have a backlog of cases, a question, maybe you need a quote, or a business coach? We want to hear from you!
717.747.3588 Voice | SMS
888.497.6449 Voice
[email protected]
Visit Us: www.bestvirtualparalegal.com/paralegal-consulting-coaching/
On Facebook Search:
@BVParalegalCoach
@BestVirtualParalegalLLC
Get fast, affordable, experienced, informative services at Best Virtual Paralegal LLC!
SCHEDULE YOUR INTAKE NOW!
Disclaimer.
Life as an entrepreneur is a thrilling, daunting, hot mess adventure and it can be very lonely. Legal entrepreneurs should not build their empires alone. We specialize in helping legal professionals tap into genius ideas, gain clarity, and build thriving, scalable, efficient firms at affordable customized rates.
Whether you are an attorney, paralegal, paralegal association, or paralegal organization, we have services for you!
WHAT WE DO
- Help BUSY ATTORNEYS PANIC LESS™
- Simplify BUSINESS SYSTEMS FOR ATTORNEYS & FREELANCE PARALEGALS
- Help TRANSFORM PARALEGAL DREAMS INTO REALITY
- Help PARALEGAL ASSOCIATIONS HOST AFFORDABLE CONTINUING LEGAL EDUCATION BOTH LOCALLY AND NATIONALLY
- Help LEGAL PROFESSIONALS BECOME EFFECTIVE LEADERS THROUGH FUN, INFORMATIVE UPLIFTING MOTIVATIONAL SPEAKING ENGAGEMENTS, and
- Help PARALEGAL FACEBOOK GROUPS IMPROVE ENGAGEMENT, GAIN CLARITY, AND GROW.
LET'S DISCUSS WHAT'S NEXT
Do you have a backlog of cases, a question, maybe you need a quote, or a business coach? We want to hear from you!
717.747.3588 Voice | SMS
888.497.6449 Voice
[email protected]
Visit Us: www.bestvirtualparalegal.com/paralegal-consulting-coaching/
On Facebook Search:
@BVParalegalCoach
@BestVirtualParalegalLLC
Get fast, affordable, experienced, informative services at Best Virtual Paralegal LLC!
SCHEDULE YOUR INTAKE NOW!
Disclaimer.
Meet our Affiliate - Cobblestone
6/16/2020
Cobblestone
Cobblestone Software provides award-winning contract management software to simplify and automate contract tracking and management for legal professionals.
CobbleStone’s software provides a centralized repository for one-click contract access, unlimited document storage, easy searching and reporting, advanced reporting, proactive key-date alerts, online contract calendar, in-system collaboration, desktop and mobile access, and much more to take the stress out of contract administration.
Contact CobbleStone today for a free demo or trial system at:
https://www.cobblestonesoftware.com/paralegals
CobbleStone’s software provides a centralized repository for one-click contract access, unlimited document storage, easy searching and reporting, advanced reporting, proactive key-date alerts, online contract calendar, in-system collaboration, desktop and mobile access, and much more to take the stress out of contract administration.
Contact CobbleStone today for a free demo or trial system at:
https://www.cobblestonesoftware.com/paralegals
Center for Advanced Legal Studies
Paralegals Connect is happy to announce our Affiliate Partnership with Center of Advanced Legal Studies
Center for Advanced Legal Studies was founded in 1987 to provide education and training for those seeking to enter the legal profession as a paralegal. The Paralegal Certificate program provides students with essential paralegal skills and includes courses such as Introduction to Law and Ethics, Legal Research and Writing, Interviewing and Investigation, Corporate and Business Law, Civil Procedure, Computers and the Law, Family Law and Personal Injury. Students can choose from on-campus morning or Saturday courses, or attend 100% online.
www.paralegal.ed
Center for Advanced Legal Studies was founded in 1987 to provide education and training for those seeking to enter the legal profession as a paralegal. The Paralegal Certificate program provides students with essential paralegal skills and includes courses such as Introduction to Law and Ethics, Legal Research and Writing, Interviewing and Investigation, Corporate and Business Law, Civil Procedure, Computers and the Law, Family Law and Personal Injury. Students can choose from on-campus morning or Saturday courses, or attend 100% online.
www.paralegal.ed
Meet our Affiliate - Armenhyl Group LLC
6/16/2020
Armenhyl Group LLC
Paralegals Connect is happy to announce our Affiliate Partnership with Armenhyl Group LLC!
Dispatch your Service of Process Documents to ARMENHYL and let us do the leg work! ARMENHYL can handle your Civil Process whether near or far throughout the 50 States!
Our Nationwide Process Service can ease your workload. You can assign your Service of Process needs to us with confidence, then focus on other priorities. Let us do the leg work of ensuring that your documents are delivered successfully both near and far!
We look forward to being a quality resource for you and/or your business!
Our goal is to provide you with relevant Private Investigation, Security Guards & Patrols, Mobile Notary Public, Realtor Safety and Family Support services. We can offer important information, confirmation and protection for your matters of concern.
If you need your Subpoena Served once you have it created, let us know!
Contact us now and let us Investigate, Notarize, Secure, and Serve for you!
Email: [email protected]
Phone: (866) ARMENHYL - (866) 276-3649
Website: www.armenhyl.com
Instagram: #armenhyl
Twitter: @armenhyl
◼︎Nationwide Process Service ◼︎Private Investigations ◼︎24 Hour Mobile Notary Public Services ◼︎Security Services
Dispatch your Service of Process Documents to ARMENHYL and let us do the leg work! ARMENHYL can handle your Civil Process whether near or far throughout the 50 States!
Our Nationwide Process Service can ease your workload. You can assign your Service of Process needs to us with confidence, then focus on other priorities. Let us do the leg work of ensuring that your documents are delivered successfully both near and far!
We look forward to being a quality resource for you and/or your business!
Our goal is to provide you with relevant Private Investigation, Security Guards & Patrols, Mobile Notary Public, Realtor Safety and Family Support services. We can offer important information, confirmation and protection for your matters of concern.
If you need your Subpoena Served once you have it created, let us know!
Contact us now and let us Investigate, Notarize, Secure, and Serve for you!
Email: [email protected]
Phone: (866) ARMENHYL - (866) 276-3649
Website: www.armenhyl.com
Instagram: #armenhyl
Twitter: @armenhyl
◼︎Nationwide Process Service ◼︎Private Investigations ◼︎24 Hour Mobile Notary Public Services ◼︎Security Services
If you are interested in submitting a blog...
Please contact Crystal Cornett at [email protected]
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