 Paralegals Connect (“PC”): What is Justice Solutions Group and how did you become a Private Investigator?
We’re a full-service private investigations firm that specializes in asset searches, due diligence, litigation research and surveillance for law firms, capital, insurance, and third-party administrators. All the investigators here came from a variety of backgrounds, mostly law enforcement and military. I am a former police officer with the Department of Defense, and I worked with the US Navy and Marine Corps for several years before transitioning to the private sector, where I have worked in executive security and investigations for the past seventeen years. My brother Tyler helped me start the company when he got out of the Navy and is our Director of Intelligence. We started JSG because we saw a huge need for competent and clear information and intelligence that wasn’t being provided to law firms at scale on a consistent and high-quality basis. Every day, we rely on our decades of experience to understand what our clients need, anticipate changes in the industry, and are constantly upgrading our capabilities to provide the best solutions and services possible. PC: What services do your clients use the most in and what do you provide? We provide a lot of different services, but we are known mainly for three primary things: Asset Searches with highly accurate and legal bank and brokerage account research, background checks, due diligence for litigation and capital finance, as well as Tier-1 surveillance agents to support our insurance and litigation clients. To date, we’ve done thousands of asset searches and background reports and conducted over a hundred thousand hours of surveillance. We have offices in every time zone in the US, so we’re able to service clients nationally and globally, with whatever they need. Our private network of licensed, top-tier field investigators have been hand-selected and vetted to meet our extremely high standards, that way we can support our clients both with intelligence and field investigations, no matter what type of case. PC: There are a lot of investigation companies out there – What sets JSG apart from your competition? We’re here to help get our clients positive results, and to help them with whatever they need to assist their clients get positive results, so they have the best chance at a positive outcome in their case, and within the bounds of the law, we do whatever we can, and whatever it takes to get the best results. Our commitment to giving that best effort is what we think has really set us apart and contributed to the incredible growth we have seen over the last few years. We saw the handwriting on the wall early so-to-speak with police departments being stretched thin and not being able to help in a lot of scenarios, and we know that in litigation, family law, probate, and other fields of law, often the clients that law firms are working with are in one of the most difficult times in their life. Every day we speak with clients going through some very stressful situations, and we know that even if we can’t help them at that exact point in time, we believe that we have a duty to listen and help them know that it will all be ok, it will work out, and life will move forward. We are in the business of helping others and helping people that are also helping others (paralegals!) by doing the work that matters in this world to create a level playing field and hopefully bend the arc towards justice. We also know that it’s important that as we grow, we set the tone for the industry, and one of service and giving back is really important. We started a scholarship program three years ago called the “Future Mentor’s Scholarship”, where we award $2,500 to a student who embodies our company philosophy of mentoring and helping others. My partner Tyler is my “Little Bro” from the Big Brothers Big Sisters organization, and he and I have been brothers for over twenty years. Last year we had over fifteen hundred applicants and reading the essays we were impressed by so many great stories of helping and mentoring. In a world that can seem very ominous some days, we know there are a lot of young people right now that are doing the good work, and the future is very bright. PC: What’s the hardest part about your job? Knowing we can’t always help everyone. There is a great quote by Fred Rogers from TV’s ‘Mr. Rogers Neighborhood’ where he said, “When I was a boy and I would see scary things in the news, my mother would say to me, "Look for the helpers. You will always find people who are helping.” Everyone here at JSG is a helper first, and “We’re here to help” is our internal company mantra. We’re growing as fast as we can to help as many people as we can, but there are some situations where we just simply don’t have access yet to intelligence or where we physically can’t intervene, and that’s hard for us. Every day our police, fire, EMS, and military are at the end of the day, good people trying to do good and help. This happens day in and day out and we often never realize how valuable and critical it is until we need it. We know that paralegals, attorneys and what we do to support is vital and critical too, and we’re all in it together. We’re grateful to be a part of the legal world and leveraging all our experience to help others. PC: What’s the craziest story / case you can tell us about as a PI? Oh boy. There’s so many. I’ve worked thousands of cases and have seen and done probably everything…twice! We had a recent case where the police could not help a client who had a young delivery driver that had decided to just steal $50k in custom-designed clothing, and just vanish. The client filed a police report immediately, but the police had no ability to help. Unfortunately, only serious violent crime takes all the bandwidth of detectives, these days. We know that with stolen goods, the clock is ticking. With just a license plate and a first name we were able to identify the driver, have surveillance of his apartment within hours, and determine he was still in possession of the clothes. We knew that a felony arrest was possible, but we contacted him (and his mom…who obviously wasn’t happy) and were able to get everything back without incident. The driver of course claimed innocence and that he didn’t know he had the items, so he knew the odds were on his side the police would do nothing even if they eventually got around to it. We could have pressed charges if needed but the client just wanted to get the clothes back. The driver got lucky, and he knew it, so hopefully he thinks twice in the future. PC: What’s the best way to contact you? Do you do free consultations? JSG: Yes! All our initial consultations on cases are free, and we love to talk to our law office clients about what they do and see if there’s anywhere, we can help. We do a lot of different things for a lot of different types of law, so just visit us on our website at jsgfirm.com and send us a message or call us at 800.278.9329 and our receptionist team will set up a consultation for you. You can also get our law office price guide at https://bit.ly/paralegalsconnect or by scanning the QR code. We look forward to talking with all the great paralegals here in the Paralegals Connect community!
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